‎Important Update for Fast Protect and Standard Monitoring Plans | SimpliSafe Support Home
 
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Community Admin

Community Admin

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520 Messages

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10 Points

Tuesday, August 1st, 2023 2:00 PM

Important Update for Fast Protect and Standard Monitoring Plans

Here at SimpliSafe, our mission is to keep every home and family secure. We’ve dedicated ourselves to this goal for over a decade, creating self-install systems to make home security more accessible and investing to bring our customers industry-leading technology and professional monitoring. We’re proud to provide our customers with best-in-class home security, earning us recognition as the “Best Overall Home Security of 2023” by U.S. News & World Report, now four years running.

 

We’ve continued to launch a number of exciting innovations, from new products – our new Smart Alarm Wireless Indoor Security Camera, 2-in-1 Smoke & Carbon Monoxide Detector, and 2nd generation Motion Sensor – to new monitoring features – opening a new SimpliSafe owned and operated monitoring center with dedicated agents specifically trained on SimpliSafe’s state of the art technologies and introducing 24/7 live guard protection, a SimpliSafe-exclusive feature that allows our agents to see, speak to, and deter intruders during an alarm. We’re constantly working to enhance our products and services to give you industry leading protection at a reasonable price.

 

With that in mind, we want you to know about an upcoming adjustment to pricing for the Standard Monitoring Plan and the Fast Protect Monitoring Plan*. Rolling out over the next few months, existing users on these plans will see a $2 increase in their monthly subscription. This change has been in effect for new customers for some time, but will be a gradual rollout for our existing customers. Customers will be notified by email before any changes are made. We do our best to keep our prices stable and only make modest adjustments when necessary to continue investing to provide you with the best possible experience and security.

 

Thank you for choosing SimpliSafe to keep your home and family safe. We’re proud to continue to serve you.



* Previously named Interactive Monitoring

6 Messages

7 months ago

So now we have another $2 price increase coming on 8-30-23. This makes 2 increases totaling $5 per month in the past 2 years. It's very disappointing and I feel like $30 per month is no longer competitive or affordable for my household. 

Note: This comment was created from a merged conversation originally titled Another price increase?

Advocate

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724 Messages

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20 Points

Wow. I would love to hear from SimpliSafe [forum employees] on this.

Community Admin

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2.3K Messages

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10 Points

Hi @frozenfoxes​, 

We know how challenging this can be, and that’s why we do our best to keep our prices stable and only make changes when truly necessary. To date, we have only increased the prices of our monitoring plans twice in over a decade. Keeping our customers homes and families safe, and making that safety as accessible as possible, is our priority. If you would ever like to discuss plan options, our Support team is always here to help you find the perfect option for you and your family.

Advocate

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724 Messages

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20 Points

@emily_s

But the question becomes when do increases cease? The question is one for all recurring services one pays for. I would always prefer no rise, but that is highly unlikely. But the next preference is gradual increases over a long period. The way SimpliSafe is raising prices reminds me of the Federal Reserve's approach. SimpliSafe needs to understand that people like myself put a cap on a service price increase. I leave once it reaches a specific monetary amount I set long beforehand or becomes too frequent. I am not paying for a company's future products that I may not utilize; I am paying for a service I deem worth it when I make a financial commitment in the present.

(edited)

Community Admin

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2.3K Messages

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10 Points

@shiherlisI certainly understand where you’re coming from. We work hard to disrupt and broaden access within the home security industry, and we’ll always strive to have affordable pricing. If prices ever increase in the future, you will always be notified ahead of time.

2 Messages

7 months ago

Just got the email about yet another price increase. I use an older version of SS and though  it does ok, I think this ‘poking the bear’ on price increase is just going to prompt me to research other company offerings and probably make a switch. 

38 Messages

I agree, while I have the current generation system, I am strongly looking at Ring since I already have Ring cameras (bought them before SS came out with their outdoor cameras and I really like them plus Ring cameras are so much cheaper than SS cameras). I pay $100 a year for the Ring camera service. If I get a Ring system, it only cost me $100 more or $200 total for camera and monitoring support. SS is now $360 a year. Ring has incredible sales at times with 40% off so I am going to acquire the system and additional components over time so if SS increases the pricing again, I can just move. Only takes me a day to change alarm systems. Did this three years ago when I moved from Brinks (formerly Livewatch) to SS.

244 Messages

6 months ago

$30 a month ("$29.99" in marketing-weasel-speak) is a bridge too far.  I cannot pay that increase on top of food, rent, and gas inflation that is already stressing my income.  I would switch to "standard monitoring" for $20, but they've arbitrarily excluded secret alerts from that.

So instead, I'm shopping for another system.  There are more choices out there now gaining credibility.  Or worst-case going without to express my displeasure with the three increases in four years when I was promised NO increases.  (Yes three.  Hitting us with sales tax counts as an increase.)

Been good for four years, but all good things come to an end.

38 Messages

6 months ago

I am going to stick with SS for now, but I am also going to start acquiring a Ring alarm system and addition components when they have some of those 40% off sales. Then when the next price increase comes along, I will be ready to move over to Ring which is almost half the price of SS right now. Plus Ring uses Z-Wave which has a much lower probability of being jammed unlike the SS sensors which I was able to easily jam in my own test with my system.

45 Messages

Raising prices while still not being able to provide individual logins into an account. Requiring password sharing. Even after multiple account login functionality has been "in development" for years.

Still not being able to disarm a system via Google assistant even though ADT has allowed that for years.

Raise prices if you must but at least offer the same functionality as your competition.

Community Admin

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10 Points

@dczubackiWe are continuously adding features to our monitoring plans to ensure our customers receive top of the line innovation and protection. Our newest feature available with Fast Protect™ is 24/7 live guard protection, a first-of-its-kind optional professional monitoring feature that allows our agents to see, speak to, and deter intruders during an alarm. We are continuing to invest in providing our customers with the best home security and are excited to introduce more products and features.

45 Messages

@emily_s - Introducing more products and features. Like multiple logins to one account for which people have been asking for forever?

Community Admin

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5.2K Messages

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20 Points

@dczubacki​ yes. We Multi-User is the #1 most requested feature, and this page has ten times more views than the next most popular request. But it's a huge undertaking, which is why it's taken such a long time. You already know, but well keep that thread updated whenever we have more news.

175 Messages

@emily_s​ hahahahahahahahaha!  You add a service that does us with old cameras no good!  AND we can’t even add new ones if we want to spend MORe money because you cap the number of cameras!  

1 Message

4 months ago

I want a straight answer on why we got a price increase yet again, and now we do not get Live Guard protection if we have the older black wired camera.  We used to get that in the price we were paying.  Now we pay more, but MUST upgrade to your new Smart Alarm wireless camera for $140?!?!?  Why can't you just give us the same service we had before with the older model camera?  Pay more for less service unless you shell out $140?  Crazy.  (I've texted SimpliSafe twice asking for a REAL answer and they give me a stock response saying you need the new camera for Live Guard now.)

Captain

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5.7K Messages

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100 Points

@ScottDC​ I have the original Google WIFI. Since then there have been several incremental generations of versions released. I keep the original as it gets the job done and I don't feel the money spent would be worth getting, at least for now, WIFI 6 capability that I couldn't really take advantage of. And Google has no obligation to financially make it less painful for me to upgrade. In the case of SS, they still support SS2, now not sold for years, but did have an upgrade assistance plan at the time. Many customers took advantage of that offer at the time. In a similar matter, your simplicams are still supported, have two versions of it btw, and the new SA cameras have new, additional capability.  While it would be nice for SS to have a similar upgrade program, for now, they don't, but at least unlike many other companies and services, they are still supporting the old technology.

Don't get me wrong, I can easily understand your position, and pain.  @SS, he makes a good point, is there any way you can offer some type of upgrade program for those customers with old Simplicams? (For the record, my old 3 cameras have been placed in good homes :-) ...brother in law. daughter and her inlaws. When you place 30+ systems, getting placement for old equipment is not an issue, especially since SS still supports them.

(edited)

12 Messages

2 months ago

24/7 monitoring is not something we need as we rarely are out for more that an hour or two, but if we go on an extended vacation can we sign up up for just the month we're vacationing in?

This comment has been converted into a post

Captain

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5.7K Messages

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100 Points

@miketjthomas​ Good and bad news on this one.  You can sign up for monitoring and cancel, but from a money standpoint it will be in monthly periods. For example, you sign up Jan 1st for monitoring, then cancel the next day. You will charged the full month for the plan you sign up for and will have to call to cancel.  You can start online.

Again, monthly periods so you would have to be careful when you sign up and when you cancel. Hope this helps. Happy holidays to you and your family.

3 Messages

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10 Points

9 days ago

Wow monitoring is not even working for me had multiple times alarm was  triggered and it did not result in a call of any kind . I would like to know how to get my money back ? Terrible attempts at troubleshooting as well!

This comment has been converted into a post

Captain

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5.7K Messages

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100 Points

@swjones239​ Suggest you pick up the phone, talk to customer service, and make your case. All they can say is no but I think you will get something.  Please post your outcome here after your call if you get a chance.

1 Message

4 days ago

Had a ?gen 1? system for the past 9 years. 2 price increases was enough for us to say goodbye. Went with Ring, the price savings (including their most recent price increase) pays for the new system in 14 months. Every month after that we SAVE 15 dollars a month. Their app is lights years nicer and the equipment is Zwave compatible if you get into Home Assistant. My only regret, not leaving SS when they raised prices the 1st time. 

3 Messages

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10 Points

Thanks, My system is back however i am waiting to here how all of my sensors were disabled and for how long. they re-enabled all them at once which is how they had to have been disabled. I never touched them after the initial install and they worked then. i will give them a week then i will begin calling 

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