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1 Message
Monday, March 7th, 2022 7:54 PM
How to change Credit Card info
change credit card
Post
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Updated
16 days ago
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Responses
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Official Solution
davey_d
Community Admin
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5.7K Messages
3 years ago
Hi @zebraaone,
You can update your Credit Card info from your online account. You can follow the instructions we have for you in the Help Center here.
6
rcooperh
2 Messages
2 years ago
Unless there has been a recent change, the last step can't be completed because the form will not allow a zip code to be entered for the credit card billing address.
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rkcrum
2 Messages
2 years ago
I cannot delete old credit cards! I updated with a new credit card, but the system keeps saying that the payment has failed. This is very frustrating. Please help.
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Gga
1 Message
1 year ago
The web service has NO method to enter billing info. That is a new low in stupid that a company does not setup their system to handle billing of all things.
Makes me really doubt the quality of service overall.
Additionally, Simplisafe sent me a last notice bill the day before the due date. There were no other notices that the credit card did not work.
Service has really died at Simplisafe.
0
G_A_F
3 Messages
1 year ago
It's the year 2023 and the thing the company should care about most - collecting payments - is ridiculously difficult for the user to deal with. The app gives error messages trying to change the card, there seems to be no REMOVE function for old cards, and the browser based interface for desktops doesn't have any way of dealing with cards at all. Just incredible that after a year of people complaining about this nothing has been done. You make ADT look good.
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risteven
1 Message
11 months ago
I absolutely agree with G_A_F above!! It should NOT be this hard to change credit cards for billing.
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amunoz922
1 Message
10 months ago
How do I do it?
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hunkim78
1 Message
10 months ago
How do you delete an old credit card payment method? I can add but can’t delete a payment method.
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drjonkleinman
1 Message
9 months ago
Just tried to change my cc information and clicking on the Monitoring tab did not do anything.
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rcooperh
2 Messages
9 months ago
The web site won't let you change the billing credit card. It will let you think you can until the very last step. I reported this flaw over a year ago. You have to call.
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maryelizabeth1965
1 Message
5 months ago
wher do i go to change my credit card info
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thepattypratt
1 Message
4 months ago
This is ridiculous. It should not be so difficult to change your billing credit card or to even find it listed anywhere for that matter
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steveprichard
1 Message
3 months ago
@bzlife50 I, too, am having a terrible time finding a way to add a new credit card. Same card but new number since fraud struck my old card. Where the hell is the page to do that?
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