1 Message
Will not connect to WiFi
I have a new system other than the video door bell which I have had for a while. When trying to set up the base station it will not connect to WiFi. I have tried all of the suggestions but nothing works.
Thank You
1 Message
I have a new system other than the video door bell which I have had for a while. When trying to set up the base station it will not connect to WiFi. I have tried all of the suggestions but nothing works.
Thank You
Official Solution
davey_d
Community Admin
•
4.8K Messages
1 year ago
Hi @gbrow164 ,
It's possible that your Base Station is running an old version of the firmware, which had a compatibility issue with certain WiFi routers. You'll need to update your system to the latest version to resolve.
One problem, though, is that firmware updates are only supported through WiFi. Is it possible for you to bring your Base Station and Keypad to a different WiFi network? Or perhaps you have a WiFi hotspot on your phone? You only need to connect to that secondary network temporarily to download the update. Then you should be able to link to your home network with no problem.
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RehDogg
2 Messages
7 months ago
My camera is not connecting to my Wi-Fi and I updated the base station before hand so now what would be my issue?
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