1 Message
WIFI is lost and restored every day sometimes several times a day
WIFI lost every day sometimes several times a day and restored in a few minutes. Spoke with SS Rep yesterday. Said it was my phone app. Not so!!! Having wifi internet rep out today but looked on line and discovered many other SS customers are having the same issue. I was going to add more cameras, etc for Christmas. Not now. What is going on ???? Is it time to abandon SS and go to a competitor? My other home has Ring. Not having any issues with that one.
SS was good until several months ago. Not getting tech help. Just the blame game. There is a problem. Please help share ideas to fix
SS was good until several months ago. Not getting tech help. Just the blame game. There is a problem. Please help share ideas to fix
captain11
Captain
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5.4K Messages
3 years ago
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coltmaster1
Advocate
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2.8K Messages
3 years ago
1) needed to replace base station module (SIM) due to cellular 2/3G sunset (new module has 4G compatible SIM)
2) replaced base station with new module already installed
3) problem "went away on it's own"
You can call SS and ask if your base station module needs upgrading (it's free).
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dmomeyer
6 Messages
9 months ago
I lose my wifi every morning at around 8:00 AM. It comes back on and then it loses connection and comes back. This has happened ever since I downloaded the last update which was about 1 week ago.
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