
Gen 3 SimpliSafe
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
1 Message
Thursday, June 4th, 2020 10:53 AM
Unable to sync base station and keypad during setup
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1 year ago
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Official Solution
simplisafe_admin
Community Admin
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491 Messages
2 years ago
While the Keypad should have come already paired with your All-New SimpliSafe system, we should be able to get it paired to your base station using the Emergency Pairing Button located on the bottom of the Base Station. To do so, follow these instructions:
At this point, your Base Station should have announced, "Keypad added! Now choose a name." and you should be able to proceed with the installation of your new system.
SimpliSafe Social Team
SimpliSafe Home Security
(edited)
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coltmaster1
Advocate
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2.8K Messages
3 years ago
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alanpmarconi
1 Message
3 years ago
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emilynakasone
2 Messages
3 years ago
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david_974533
6 Messages
3 years ago
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rocky327
2 Messages
3 years ago
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sevensiamesecats
Advocate
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2.2K Messages
3 years ago
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awbarber93
1 Message
3 years ago
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dgerman01
1 Message
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
I'm sorry to hear about the issues that you've been having. While most replacement base stations should be ready to work out of the box, a rare few may need to have the Keypad (and possibly other sensors as well) paired to the base station first. For our customers with an active monitoring plan, this can easily be done through your SimpliSafe.com account. For those without monitoring, the Keypad can first be paired using the Emergency pairing button on the bottom of the base station using instructions found here under If you do not own a second keypad. If you have monitoring please follow these steps:
For those of you who have received a new base station, make sure to update the base station serial number in your online account first using the included instructions.
SimpliSafe Social Team
SimpliSafe Home Security
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parklaw
1 Message
2 years ago
https://support.simplisafe.com/hc/en-us/articles/360029478612-Keypad-Out-of-Range-All-New-SimpliSafe-
Still not working.
What do I do now?
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
If you have tried all of the steps listed previously, it's probably best to give our Support Team a call. They can be reached at 1-800-297-1605 and are open from 8 AM to Midnight ET, 7 days a week. They'll be more than happy to help!
SimpliSafe Social Team
SimpliSafe Home Security
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albertogg0921
1 Message
2 years ago
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