6 Messages
Three-tone chime from Base Station
I'm experiencing the same annoying problem as reported by others above. I've had the unit and system in place in our home for about two years, but recently this behavior has begun. At random times, the base unit will begin repeating that tune: a rapid F#, D, E (sorry - I'm the conductor of a symphony orchestra, so I hear the specific pitches) with a pulsing greenish/yellowish light. It repeats about every ten seconds for a period of a few minutes, and then ends. There are no sensors out of order, there are no windows/doors being opened during that time - and we have no doorbell sensor.
NO nearby speakers, the sound IS coming from the base station, all sensors have been checked and all are good, and yes, the base station sits near my work area in my home office and I can verify that the three chime notes are coming directly from that base station.
What is the explanation for this annoying behavior and better yet, what is the FIX?! I would really hope that SimpliSafe's tech team would be able to experience and verify this situation reported now by so many people.
Thanks - and the next time it exhibits this problem, I'll try to video the base station in the act and post it here.
Official Solution
davey_d
Community Admin
•
5.6K Messages
1 year ago
Hi @MaestroLM ,
You describe something a little different to others in the threads you commented in, so I split off your comments into this new thread.
You're talking about the Trouble Signal, which warns of certain issues with your system's readiness (as part of the UL-985 support we added in Base Station firmware 2.10). For example, there could be a sensor that isn't working right, or your Base Station's backup batteries may not be charging properly. For more info, head over to the <!> Notification section on your Keypad.
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MaestroLM
6 Messages
1 year ago
I'm experiencing the same annoying problem as reported by rbrodwin above. I've had the unit and system in place in our home for about two years, but recently this behavior has begun. At random times, the base unit will begin repeating that tune: a rapid F#, D, E (sorry - I'm the conductor of a symphony orchestra, so I hear the specific pitches) with a pulsing greenish/yellowish light. It repeats about every ten seconds for a period of a few minutes, and then ends. There are no sensors out of order, there are no windows/doors being opened during that time - and we have no doorbell sensor.
What is the explanation for this annoying behavior and better yet, what is the FIX?!
Thanks -
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MaestroLM
6 Messages
1 year ago
Hmmmm. I just posted a lengthy response, but - it seems to have disappeared. I hate to take the time to write it out again, but - is it truly lost?
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MaestroLM
6 Messages
1 year ago
Well, I'll try again.
Thanks for your response, Davey_d. I checked one of the keypads and received the <!> notices that three windows were open. I shut them, and the notices went away. But - here's the point: when we're home, we prefer to have some windows open, night or day. The system is turned off. We don't even have it on the "home" setting. Does this mean that there's no way of bypassing that annoying chiming if - merely - a window is open?
And one last thing - even though I have the setting for the base station light set at "off", the light never turns off. Is this a known bug or another indicator?
Thanks -
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carolapmonn
2 Messages
1 year ago
I have the same issue developing after working with SS on the resolution
of another problem I've called the tech phone number again to report this. He does not
know of a solution. They are sending another base station to me. In the meantime, I have unplugged it but it is still chiming. Guess i will need to remove battery(ies) if the 'tune' is to stop.
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jeffandconnie2019
1 Message
11 months ago
Ours started doing the same yesterday, at random times during the day and this morning at 0430!
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jzh456
2 Messages
10 months ago
I just had this happen last night. There's an entry sensor not responding. Changing the battery on the entry sensor and base station doesn't work so I unplugged and took out batteries, until I'm able to call and troubleshoot. It'd be so much more helpful if it could tell is what's wrong like it usually does than playing a random tone and making us guess
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portiayoung
2 Messages
9 months ago
Recentlt, I experienced the same problem with the 3 tone. chimes ringing from my Base Station.
At first I thought it was the backup batteries so I replaced them only to find out that was not the problem. Prior to the 3-tone chime I would get a warning from the the Base Station saying. Entry Sensor Open. After a day or so the Base Station would say, Warning, Entry Sensor Not Responding.. I thought maybe it was because I had just replaced my modem with a new Wi-Fi modem. So I logged into my Simply Safe with the new Wi-Fi password and username but the 3-tone chime was still happening. The last resort was to go to Device Settings from my phones SimpliSafe app and remove the entry sensor which said Offline . I selected and delete entry sensor after selecting the entry sensor then click on SAVE.
Walla Wallaaaaa The 3 tone chime went away.. That Is strange though because I have had entry sensors to go off-line or to become unresponsive before but never have I had the Base Sttation to make the annoying 3-tone chime sound as a result of it.
I hope this helps to resolve your issue. God Bless 🙌
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bobq23
1 Message
7 months ago
This is ridiculous! I just got my Simplisafe alarm system, I installed it and everything was working fine. The next day I began hearing that 3 beeping noise and a green light flash from the base station every 10 ten seconds. I called Tech Support while it was beeping and they have no answer for this repeated issue and I am on the verge of sending it back!
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jhdavis3
1 Message
3 months ago
My base station just started doing this. I replaced the AA batteries hoping that would solve the issue. My keypad days it is not connected, though it is within inches of the base station. When I press a key to search, the keypad can't find the base station.
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