Terrible customer service
I have been having issues with my outdoor camera since i got it three months ago. The battery drains super quickly. Customer service had me adjust settings, check what charging block I'm using, check my connection strength, etc. Finally sent a replacement camera. I'm still having issues. I contacted support to tell them I was still having issues. They asked if I'd updated the system - I did that sometime earlier this week. They had me disconnect the camera from the system, fully charge the battery, make sure all updates were installed, and reconnect. I did that. It is now draining ridiculously fast. I put it up Friday night and it has turned on four times since then and is now down to 75%. Anyway, they followed up yesterday, I explained that it had drained 13% (at the time) with only two detected events, and they sent me a link for a free replacement battery. This morning, I went to order, but I apparently need a coupon code. Contacted simplisafe. The response was that they are not sending out replacement batteries. When I showed them a screenshot of yesterday's conversation, they said, "That was accurate over a week ago, but isn't now." I said it was yesterday. The response was, "Glad we could help! Let us know if you have further questions or concerns. Thank you for contacting simplisafe." I responsed that it wasn't helpful, I was told I'd be given a replacement battery, and they repeated the exact same message. I again said it wasn't helpeful, and they said "Have a good day!" and have no response when I asked what is going to be done about my outrageously draining battery.
Unreal. I'll be making sure everyone I know knows that this company is a scam.