‎Missing voice prompts | SimpliSafe Help Center
QuarkENess's profile

Wednesday, January 19th, 2022 3:00 AM

Missing voice prompts

​Has anyone else experienced missing voice prompts? Our system is configured to provide voice prompts, but on more than one occasion the base station has failed to announce that the alarm was turned off. ​

Community Admin


4.3K Messages

1 year ago

Hi QuarkENess,

As long as the Base Station is actually receiving the signal, it should be announcing a change in armed state. If for example, the system really was disarmed, and the Base Station didn't announce it, there might be something more concerning going on.

For now, I would just recommend a Base Station reset, just by unscrewing the bottom piece, and taking out one of the batteries. When you put the Base back together, it will reboot. If the issue is just from software not behaving as it should, that might clear it out.

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