‎MAC Address and WiFi issues | SimpliSafe Support Home
Carlymcclendon97's profile

Saturday, January 1st, 2022 9:09 PM

MAC Address and WiFi issues

I have the new Simplisafe base station (gen 3) with 2 camera and a door alarm. I live in an apartment where I have to submit every device’s MAC/IP address before it can connect to WiFi. I have done this and my system still is having issues connecting to the app or to anything else. Any help is much appreciated. I have both the MAC/IP addresses for my base station and each camera and have added them to my system without avail. 

136 Messages

2 years ago

Can you clarify is this a community or complex wide network managed by someone other that you or is it your network with MAC address filtering turned on?

Do you have a way to either verify the the mac address has been correctly entered, or if your network temporarily disable the filtering.

As i posted in the past, I've found simply safe stuff to be extra persnickety on first connection, once introduced it seems to be no problem, but everything i get a new something it is a bit of an ordeal.

2 years ago

The WiFi is monitored and controlled through the complex and I do not have access. However, I can add MAC addresses of devices to be connected to the WiFi through a personal account. Once I have done this, the devices can use a standard password and connect to the WiFi. 

136 Messages

2 years ago

Hmm, this is a bit out of the ordinary. I probably cannot be of much help, but do you have any idea who makes the hardware? Does it transmit on only 2.4ghz or 2.4 and 5 and if both does it separate the SSID by frequency? Is there any way for you to force all of the devices to connect to one particular node?

This reminds me of a bit of a hack I used to use in hotels, the cheapest apple airport was one of the few routers that would leave the ethernet port active when joined to another network, I would join it to the hotel network then connect my own network to it, it allowed me to firewall my devices on my local network inside the hotels network. Airports are discontinued though and i don't know of a current product that does this. If you have an ethernet within your apartment a wifi extender might work.

Depending on the answers to the above you might be forced into something like this. Particularly if the network simultaneously transmits 2.4/5 on same SSID.

2 Messages

2 years ago

The problem is that your camera uses a different MAC address to actually stream the video. The only way I was able to get it working was to temporarily disable MAC filtering on my network and then watch the connected devices to see the new device connect and then get the MAC address that way. SimpliSafe staff told me to use the MAC address in the QR code on the doorbell camera, but that was not the MAC address that worked for me. The only thing I can think is that you'd need to ask your WiFi manager to temporarily disable MAC filtering and do what I did. Maybe if you call SimpliSafe and let them know that there is a 2nd MAC address they need to give you, they can figure it out. Good luck!

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