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mhshirk's profile
mhshirk

2 Messages

Sunday, July 10th, 2022 5:51 PM

Keypad

Help please. My keypad lights up and stays on.. It gets dimmer for a little but then goes back to bright on. Did I somehow unknowingly cause this? 

Thanks for the help.

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Updated 

2 months ago

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Official Solution

davey_d

Community Admin

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5.6K Messages

2 years ago

Hi @mhshirk ,


The only thing I would add is that the Keypad has a Proximity Sensor that triggers just like the Motion Sensor - in that it's set off by heat signatures moving around nearby. So anything generating heat can trigger it. So it's possible that there's something in the room in front of it that's keeping it awake.

One option is to turn off the Power Saver feature, which disables the proximity sensor entirely. The Keypad will still light up when keys are touched, or when there's an alarm countdown.

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Accepted Solution

captain11

Captain

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6K Messages

2 years ago

@mhshirk Sounds like a defective keypad but you can try two things before calling SS support to troubhelshoot/replace under warranty.  First, take out the batteries, wait 30 seconds and then put them back in. (To be extra sure if the batteries are suspect or old, try new ones. Still no luck? Go into your dashboard on their website or into the app and turn on power saving mode.  Still no luck: Call SS to replace.

Please post your outcome here if you get a chance. Thanks!

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mhshirk

2 Messages

2 years ago

Thanks for the reply Captain 11. I will save your information for possible future use.  After 2 1/2 days it stopped staying on... it goes dark like its new again. Lol. 

Thanks again the helping.

Mark 

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captain11

Captain

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6K Messages

@mhshirk​ No problem. Have a great week.

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2 years ago

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bubblestdh

3 Messages

1 year ago

So my keypad just stopped working. I just put a fresh pack of energizer batteries in and it’s still not working. Please help.

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slaslo

1 Message

5 months ago

What is the warranty for the keypads?

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captain11

Captain

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6K Messages

@slaslo​ Depends on when you bought it and what monitoring plan you have. Minimum is one year, regardless where you bought it. Suggest you use online chat or call support to determine warranty methodology you are working under. Troubleshoot while you are at it.

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5 months ago

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emily_s

Community Admin

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3.1K Messages

@slaslo​ Captain11 is correct - we have a one year warranty on all products which starts on their original purchase date. And if you subscribe to one of our professional monitoring plans before the year is up, the warranty will be prolonged. 

For more information on our product warranties, please visit this article in our Help Center.

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5 months ago

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cbwright1214

1 Message

3 months ago

How to delete error messages on keypad 

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captain11

Captain

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6K Messages

@

@cbwright1214 Eeasiest way: open the phone app, see a red dot on upper right corner, tap it and then hit the x next to the message.

(edited)

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3 months ago

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ckelle

10 Messages

2 months ago

Keypad no longer chirps to remind to disarm when returning home in away mode

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ckelle

10 Messages

Have changed keypad battery and reset base station no luck

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2 months ago

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captain11

Captain

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6K Messages

@ckelle Check your settings, or if you have the aux siren, set it to chirp with the keypad, and if all else fails call support. They are open today.

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2 months ago

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ckelle

10 Messages

2 months ago

Changed our the door sensor on the door adjacent to the keypad. Presto. The keypad now chirps and visually tells to enter passcode. 

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