1 Message
Keypad Reset/Dead Keypad
Hello,
After spending 35+ minutes on hold the fix was simple. Checked with the app and my keypad was not responding. I went to it and found it dead. Nothing would happen no matter what I pushed. Nothing on the screen. I replaced the batteries, logical enough, still dead! Pulled the batteries, checked them with a meter, all good! Solution, after 35+ on hold, pull all 4 batteries...replace only 3...IMPORTANT! you must wait 3-4 minutes Replace the last battery and it comes right on. I asked the tech if there was a reset and she said "no"...funny this sure sound like a reset to me. I told her to put it on the website!!!
Good Luck!
After spending 35+ minutes on hold the fix was simple. Checked with the app and my keypad was not responding. I went to it and found it dead. Nothing would happen no matter what I pushed. Nothing on the screen. I replaced the batteries, logical enough, still dead! Pulled the batteries, checked them with a meter, all good! Solution, after 35+ on hold, pull all 4 batteries...replace only 3...IMPORTANT! you must wait 3-4 minutes Replace the last battery and it comes right on. I asked the tech if there was a reset and she said "no"...funny this sure sound like a reset to me. I told her to put it on the website!!!
Good Luck!
Official Solution
davey_d
Community Admin
 •Â
5.7K Messages
3 years ago
Hi all,
The solution described by the original post is a simple Keypad reset. Here are the steps, for clarity:
The Keypad should reboot, and reconnect with the Base Station shortly.
But if the above doesn't resolve your issue, we might need to go through more in-depth troubleshooting to get your Keypad back online. Please give us a call at 800-548-9508 and our Support team will take care of you.
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sevensiamesecats
2.2K Messages
5 years ago
0
pnadeau03
1 Message
5 years ago
Just wanted to add my comments about having a dead keypad after putting in new batteries. I went through the same frustrating exercise initially replacing the new batteries with more new batteries and looking for a reset button. A quick internet search pulled up this forum and the post from "pal2e." It worked like a charm. The entire Simplisafe system was a breeze to set up and has been trouble free from the beginning. This was my first experience with any kind of problem with Simplisafe. Hopefully, Simplisafe will do more to advise its customers about this issue and very quick resolution.
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wheelerkevinm
1 Message
5 years ago
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Moguy96
1 Message
5 years ago
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cironera
1 Message
4 years ago
2
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simplisafe_admin
Community Admin
 •Â
1.4K Messages
4 years ago
If the lights are just repeatedly cycling on Off, Home, and Away, then we recommend contacting our Support Team to conduct some more in-depth troubleshooting and replacement if necessary. We can be reached by email at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
SimpliSafe Social Team
SimpliSafe Home Security
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kkrobinson
1 Message
3 years ago
This worked for me. I didn't have much hope since the keypad was dead even with new batteries. But I followed the instructions and only set up 3 and put in the 4th after a couple of minutes, and it worked!
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thecyn
1 Message
3 years ago
Thank you so much for this tip, it worked perfectly for me! My issue was that the screen on the keypad all of a sudden lost contrast so it was functional but almost impossible to read. I followed your steps of removing all 4 batteries, waited 4 minutes and replaced 3 with freshly charged batteries. Waited another 4 minutes and replaced the fourth with a freshly charged battery and the hey presto the keypad screen was back to proper contrast and readability. Thank you again for the tip!
(edited)
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peajay4u
1 Message
3 years ago
For the life of me I cannot understand why this works but it does!! Thank you @pal2e
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rlhendrich
1 Message
3 years ago
Just keeping the love going on this post so it continues to show up when someone searches for a "dead" keypad. Worked like a charm as soon as I waited and add the 4th battery!
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cegonheiro
1 Message
3 years ago
That works perfect , thanks for the info
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yangj55
2 Messages
3 years ago
My keypad buttons doesn't even work. I try to hit menu button or punch in the number 7, 4, or 1 and none of them worked either. Please help.
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krollfam
1 Message
3 years ago
thank you ! not sure why this worked …but it did!! 😃
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christalinderer
1 Message
2 years ago
Thank you so much for savng me time on hold by calling. This took 2 minutes and it worked :)
(edited)
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