Keypad batteries

Hi jwampy,

Like with my reply above, the first thing we should check is that there isn't a source of interference that is making the Keypad work harder than it should to maintain a signal. Since you've mentioned that this rapid draining wasn't happening before, it might be something that was newly introduced in the environment.

It could also be a hardware issue - in which case we should replace that Keypad. But we want to eliminate environmental issues as a possibility first.

I am have this exact issue. In the last 4 weeks I have changed the batteries in the key pad 3 times. I do not get a low battery signal it just dies. The key pad is 6 feet from the base station with nothing in between and no other remotes near by.

@kcadair64  It sounds like your battery is draining so fast that it doesn't have time to send the Low Battery Warning.

Though when you say that your Keypad is dead, is it just totally inoperable? Did you ever just try taking out and putting the same batteries back in (i.e. resetting it)?

I'm having the same problem with my new updated keyboard. Brand new batteries go completely dead in weeks. Nothing new has been added to my environment, new system is exactly where my old system was for years. There is no low battery warning before it goes off. Removing then replacing same battery gives quick low battery warning before going completely dead. Going dead means no response at all when pressing buttons on keypad. Keyboard remains unfunctional until another new set of batteries are installed. Resetting and reconnecting do not prevent next set of batteries from draining as quickly. 

@dweeb33​ a couple of things to try, just in case:

1. Remove the batteries, wait a full 2 minutes, and then reinsert the batteries. That would flush out the power from the Keypad.
2. Move the Keypad to a different spot, at least temporarily. This might help us determine if it's an interference issue.
3. Disable the Power Saver feature for the Keypad, which you can find under Menu > Devices > [your Keypad]. Maybe it's actually still active, but not waking up from sleep properly.
4. Make sure that your system is fully updated to the latest firmware. Check here for instructions.

@pat_329182​ Are you using normal batteries or rechargeable? Do you ever notice your Keypad being lit up, despite no one being near it? It's possible that you may need to turn on the power-saving mode to boost the longevity of the batteries. 

I definitely understand your concern, as the batteries within the Keypad should last approximately 8-12 months - not 8-12 weeks.

I have the same problem. Rechargeable batteries last less than half the time. They drain so fast it's impractical to charge and replace (every couple weeks).  The keypad is only 4 feet away from the base station, so it must be signal interference, not distance. 

@jcscom​ as @7arqnz4e , the solution might be to just replace your Keypad. Our Support team can help.

@ericsmithindy​,

Are you seeing a Low Battery Warning prompting you to change your Keypad's batteries? If you are, it means there's some interference blocking the signal between your Base Station and Keypad - this makes the Keypad work harder, causing its battery to drain. I know you mention that nothing has changed, but have you introduced any new wireless devices around your Keypad or Base Station? If so, they could be blocking the signal between your Keypad and Base Station.

@jimlundh​ Call and have it replaced. Keypad batteries should last 6-7 months...and I would move the base.

@jimlundh​ I agree with Captain11 - if your Keypad and Base Station are only 5 feet apart and you still need to replace your batteries every few weeks, we may need to replace your Keypad all together. If you contact our Support team, they can help you with that.

@daprecht​ One day? You won't be happy but you just set a record, one that no one will want. Call support and get that keypad replaced!

@daprecht​ I agree with Captain11, if your Keypad's batteries are dying in less than a day there may be an issue with the device itself. If you connect with our Support team, they'll be able to help you replace this device.