‎Keypad batteries | SimpliSafe Support Home
 
Luter's profile

Tuesday, January 18th, 2022 1:22 PM

Keypad batteries

Within 4 weeks, i changed the batteries 3 times including the ones that the keypad came with it. I'm not sure what's wrong with the key pad.

Official Response

Community Admin

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5.5K Messages

2 years ago

Hi Luter,

 

Are you specifically seeing a "Low Battery" error every time? If so, your Keypad might be experiencing extreme interference, which is blocking the signal between the Keypad and your Base Station. That means the Keypad has to work a lot harder to maintain the connection.

 

Interference can be caused by dense physical objects literally getting in the way of the signal between the two components, like brick or stone walls, mesh insulation, etc. Or it could be caused by other wireless signals competing for the same airspace - we're talking simple devices that use a low frequency, like remote controlled garage door openers, or wireless weather stations. If we can pin down specific sources of interference, that can help us mitigate the effect and bring a more stable connection to your system.

1 Message

2 years ago

I am having a similar issue.  The garage door key pad worked without issue until just recently. Having replaced the batteries multiple times I continue to get low battery errors and then the key pad shuts down.  This generally happens within hours of installing new batteries.  From a location perspective, nothing has changed.  Is there, or are there known issues with the device itself running away with the electrical pixies and draining batteries so quickly?

Thank you!

Community Admin

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5.5K Messages

Hi jwampy,

 

Like with my reply above, the first thing we should check is that there isn't a source of interference that is making the Keypad work harder than it should to maintain a signal. Since you've mentioned that this rapid draining wasn't happening before, it might be something that was newly introduced in the environment.

 

It could also be a hardware issue - in which case we should replace that Keypad. But we want to eliminate environmental issues as a possibility first.

1 Message

I am have this exact issue. In the last 4 weeks I have changed the batteries in the key pad 3 times. I do not get a low battery signal it just dies. The key pad is 6 feet from the base station with nothing in between and no other remotes near by.

Community Admin

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5.5K Messages

@kcadair64  It sounds like your battery is draining so fast that it doesn't have time to send the Low Battery Warning.

Though when you say that your Keypad is dead, is it just totally inoperable? Did you ever just try taking out and putting the same batteries back in (i.e. resetting it)?

1 Message

I'm having the same problem with my new updated keyboard. Brand new batteries go completely dead in weeks. Nothing new has been added to my environment, new system is exactly where my old system was for years. There is no low battery warning before it goes off. Removing then replacing same battery gives quick low battery warning before going completely dead. Going dead means no response at all when pressing buttons on keypad. Keyboard remains unfunctional until another new set of batteries are installed. Resetting and reconnecting do not prevent next set of batteries from draining as quickly. 

Community Admin

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5.5K Messages

@dweeb33​ a couple of things to try, just in case:

  1. Remove the batteries, wait a full 2 minutes, and then reinsert the batteries. That would flush out the power from the Keypad.
  2. Move the Keypad to a different spot, at least temporarily. This might help us determine if it's an interference issue.
  3. Disable the Power Saver feature for the Keypad, which you can find under Menu > Devices > [your Keypad]. Maybe it's actually still active, but not waking up from sleep properly.
  4. Make sure that your system is fully updated to the latest firmware. Check here for instructions.

2 Messages

2 years ago

I'm having the same problem. Since installing the system, I've:

1) Moved the keypad closer 3 times

2) Tried different battery brands

3) Enabled and disabled the power saving feature

4) Swapped the keypad location with my other keypad

No change. Still going through batteries every couple of weeks.

All other devices work fine (including the other keypad) and are still using the original batteries.

Besides location or interference, what else could be causing this?

1 Message

2 years ago

I am leaving on an extended trip, so I was proactively putting fresh batteries in.  It was working fine before, now it will not come on.  I called tech support and they are sending me a new keypad.

On another note, I am disappointed that a customer of 7 years does not get the 40% discount on additional pieces a that a new customer would get.

979 Messages

2 years ago

One thing I found for the dead keypad is I out all new batteries in then pull one out for a few minutes then put back in and do this over and over a few times and then it wakes up and comes to life

2 Messages

1 year ago

My batteries last only 8 - 12 weeks.  I even turned off the tone when the door opens, but it didn't change much.  This is a very expensive problem, and should be addressed.

Community Admin

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242 Messages

@pat_329182​ Are you using normal batteries or rechargeable? Do you ever notice your Keypad being lit up, despite no one being near it? It's possible that you may need to turn on the power-saving mode to boost the longevity of the batteries. 

I definitely understand your concern, as the batteries within the Keypad should last approximately 8-12 months - not 8-12 weeks.

2 Messages

I have the same problem. Rechargeable batteries last less than half the time. They drain so fast it's impractical to charge and replace (every couple weeks).  The keypad is only 4 feet away from the base station, so it must be signal interference, not distance. 

5 Messages

1 year ago

I am having this same problem. Even if I set the keypad right next to the base station, the batteries will drain after only three weeks. This is either a hardware defect or a firmware defect - or it could be a design problem or a quality control problem. Regardless of the cause, it needs to be addressed soon and everyone who has these defective keypads should be provided with a remedy. These types of problems do not inspire confidence in SimpliSafe and eventually will result in many people abandoning this security system. 

Community Admin

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5.5K Messages

@jcscom​ as @7arqnz4e , the solution might be to just replace your Keypad. Our Support team can help.

2 Messages

1 year ago

They replaced my keypad, and the problem was solved.

1 Message

1 year ago

Gen 2 keypad batteries running out at accelerating rate. Batteries lasted almost a year at first. Now they last less than a month. Nothing has changed. What?

This comment has been converted into a post

Community Admin

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2.9K Messages

@ericsmithindy​,

Are you seeing a Low Battery Warning prompting you to change your Keypad's batteries? If you are, it means there's some interference blocking the signal between your Base Station and Keypad - this makes the Keypad work harder, causing its battery to drain. I know you mention that nothing has changed, but have you introduced any new wireless devices around your Keypad or Base Station? If so, they could be blocking the signal between your Keypad and Base Station.

1 Message

9 months ago

Same issue. Even used Lithium. Keypad 5 feet from base. Replace batteries every 2 weeks. Really Simplisafe???????

Captain

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5.9K Messages

@jimlundh​ Call and have it replaced. Keypad batteries should last 6-7 months...and I would move the base.

Community Admin

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2.9K Messages

@jimlundh​ I agree with Captain11 - if your Keypad and Base Station are only 5 feet apart and you still need to replace your batteries every few weeks, we may need to replace your Keypad all together. If you contact our Support team, they can help you with that.

1 Message

5 months ago

I am having the same problem as above. Only my batteries die in less than one day. 

Captain

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5.9K Messages

@daprecht​ One day? You won't be happy but you just set a record, one that no one will want. Call support and get that keypad replaced!

Community Admin

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2.9K Messages

@daprecht​ I agree with Captain11, if your Keypad's batteries are dying in less than a day there may be an issue with the device itself. If you connect with our Support team, they'll be able to help you replace this device.

20 Messages

5 months ago

One thing that should checked, or at least mentioned, is the capacity of batteries. I was recently shopping for more rechargeable AAs. Almost ordered a set and noticed that that they were only 800ma. Typically AAs are at least 2000ma or more, up to about 2400ma

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