‎Is there a way to see when doors and windows are opened and closed on the Timeline | SimpliSafe Support Home
 
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Thursday, August 8th, 2019 1:00 AM

Is there a way to see when doors and windows are opened and closed on the Timeline

On my old alarm system, I was able to see when doors were opened and closed as well as the windows when system was not armed.  I used this to track when my kids arrived home or left the house.  The only activity I see on the timeline is when my door bell and camera motion are set off.  Is there  a setting that I can turn on to tracks all sensors regardless of whether the alarm is set?

195 Messages

5 years ago

As far as I know, that is not possible.  This would be a nice feature to have.

27 Messages

5 years ago

If you have the Interactive Monitoring Plan you can set them the individual sensors to send you a Secret Alert when in Off mode.

2.2K Messages

5 years ago

Opened, yes.  Closed is not a event which can notify you in any way.  You have to go ask the system if sensor "x" is closed.

1 Message

1 year ago

Any update to this? 3 years later and I have the exact same question. 

702 Messages

1 year ago

The keypad will show you if sensors are not closed. The mobile app also shows this info - under menu, my system and device settings  you will see open or closed next to entry sensors showing their state as of the last time your app updated. This satus is NOT real time and you'll need to manually refresh the page to get current status of a sensor. (You won't get alerts.) 

This functionality would be perfect for a widget, Simplisafe.

3 Messages

1 year ago

I would like to see when the doors are open and closed in history. I would also like to see when motion is detected in history even if the system is off. I would like the menu to automatically update to show accurate status. Right now I have to manually update it. I don’t need to get alerts for those.

1 Message

1 year ago

Same question. I just switched from ADT and assumed this same feature would be available since it’s pretty straight forward. Please consider adding, @SimpliSafe Admin 

1 Message

1 year ago

Can you get this feature 

1 Message

11 months ago

I would also love this feature, bumping

1 Message

10 months ago

Just switched to Simplisafe from Xfinity Home Security—even they had the time stamps. Super helpful feature, would love to see an update with this issue addressed. 

(edited)

1 Message

We also just switched to simplisafe. I stumbled across this thread as I was looking to see how to view the 'history' of a door. We previously had nest and was able to view the history of a door, I also assumed this was standard.

The current status is nice, but a history log of when it was opened is what is missing. Empahsizing the request to have this feature! 

(edited)

5 Messages

Same question. My xfinity had it. I could see when the dog walker came and went. New simplisafe doesn’t have that feature. Thinking of returning it. 

Community Admin

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3.1K Messages

@ssuri03​ There is not a feature where you can see when an Entry Sensor has been opened or closed on the timeline, but you can enable Secret Alerts to get notified every time an Entry Sensor is opened. You can learn more about Secret Alerts in this article in our Help Center.

5 Messages

@emily_s​ secret alerts sort of give me the notification / timeline I want but then it mutes the door chime!  This is NOT what I want.  Can you please ask dev/engineering team for a fix?  Reading through the forms several (950+ views) other users want these features its not just me.  I am considering canceling, returning my equipment and going with another company if this feature is not added.  

Community Admin

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3.1K Messages

@ssuri03​ We do have two different feature requests with our dev team related to this. There's one request that shows sensor activity in the timeline, and another for a Secret Alert with a chime. When we hear any update from our devs regarding these requests, an update will be provided in their respective thread. 

1 Message

7 months ago

I can’t believe this isn’t a feature. It would only make sense. We need this feature 

7 months ago

Echoing the request for this feature.  We just switched to SimpliSafe and now are switching back to our old system which we haven’t dismantled yet— this is a really important feature for us.

1 Message

7 months ago

Also just switched to SimpliSafe. Might also switch back due to this feature missing. Seems every other system out there has this. 

2 Messages

Please add this feature. Just like the base announces door is Open, can you not announce when door is closed.  It’s being registered in your logs and hence it’s an event.   Please add it. AT&T had this 5+ years ago !!!  It’s really a feature that would be very welcomed.  It’s a natural feature where you want to hear when the door is opened but also closed for safety reasons. For example - kid comes into the garage, you’ll hear the announcement when opened and then closed ! 

(edited)

1 Message

On my timeline it used to show what time the front door was opened.  I was able to look back and make sure what time my son left for work or if he was late.  It stopped showing that about a month ago.  I do have the SimpliSafe lock on that door.   I never paid any attention to the other doors because we only use that door to leave.  Did something happen because I would like that feature back?

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1 Message

3 months ago

On my timeline it used to show what time the front door was opened.  I was able to look back and make sure what time my son left for work or if he was late.  It stopped showing that about a month ago.  I do have the SimpliSafe lock on that door.   I never paid any attention to the other doors because we only use that door to leave.  Did something happen because I would like that feature back?

This comment was created from this reply

Community Admin

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3.1K Messages

@dwlhubbIs the timestamp itself missing in the timeline event? Or do you no longer receive timeline events when an Entry Sensor gets opened?

If you stopped receiving events when the Entry Sensor gets opened, have you made any changes to your monitoring plan? If an Entry Sensor is set to Secret Alert, it will leave an event in your timeline whenever the sensor has been opened, but that feature is only available with the Self Monitoring with Camera Recordings and Fast Protect™ monitoring plans. 

5 Messages

3 months ago

Can SimpliSafe please give an update for this much requested feature (nearly 5 years ago on this thread) door chime + timeline of events??

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