Few questions from a newbie

With right plan you can arm/disarm remotely

Also, does the backup battery really last nearly 24 hours?

It came to my attention recently (during a false alarm) that SimpliSafe does not respond to my alarm for 60 seconds other than to send me a text for a yes/no answer.  I was genuinely surprised that no one at the monitoring station (that I’m paying $30/mth) does anything until that time has gone by and then they call.  While I appreciate that most alarms are “false”, I have this security system because I want immediate support during a REAL BREAK-IN, not to have someone in my home for 60 seconds before my security company even cares (or even to look at the videos on my expensive SimpliSafe cameras).  When I called SimpliSafe on this, I was forwarded twice to “talk to someone who could help”.  The last one was customer service who almost literally told me it was a personal problem, told me they were transferring me and then the phone went dead.  Nice customer service.  My simplest point is that if someone is in my home and I’m the one that must call 911 why do I pay for the monitoring??  I’ve been a SimpliSafe customer for many years and have always been called immediately when my alarm goes off.  Now, during a real break in, I’m expected to log into my phone (wherever it might be) to reply to a text while a bad person is somewhere in my house.  Or wait 60 seconds for a phone call.  What happens during the first 60 seconds of a break in.  Is this really where security is going.  I would not have known this if I hadn’t wondered why no one cared to call when my (false) alarm went off.

It came to my attention recently (during a false alarm) that SimpliSafe does not respond to my alarm for 60 seconds other than to send me a text for a yes/no answer.  I was genuinely surprised that no one at the monitoring station (that I’m paying $30/mth) does anything until that time has gone by and then they call.  While I appreciate that most alarms are “false”, I have this security system because I want immediate support during a REAL BREAK-IN, not to have someone in my home for 60 seconds before my security company even cares (or even to look at the videos on my expensive SimpliSafe cameras).  When I called SimpliSafe on this, I was forwarded twice to “talk to someone who could help”.  The last one was customer service who almost literally told me it was a personal problem, told me they were transferring me and then the phone went dead.  Nice customer service.  My simplest point is that if someone is in my home and I’m the one that must call 911 why do I pay for the monitoring??  I’ve been a SimpliSafe customer for many years and have always been called immediately when my alarm goes off.  Now, during a real break in, I’m expected to log into my phone (wherever it might be) to reply to a text while a bad person is somewhere in my house.  Or wait 60 seconds for a phone call.  What happens during the first 60 seconds of a break in.  Is this really where security is going.  I would not have known this if I hadn’t wondered why no one cared to call when my (false) alarm went off.