‎Base station WiFi does not automatically connect after v2.1.18 firmware update. | SimpliSafe Support Home
 
johnc60's profile

Friday, July 30th, 2021 11:12 PM

Base station WiFi does not automatically connect after v2.1.18 firmware update.

To reproduce the problem:

1.  Manually configure the WiFi settings on the base station.
2.  Confirm that the base station is connected to the wireless network.
3.  Power off the WiFi router/AP or disable the WiFi network.
4.  Confirm that the base station has lost its wireless network connection
5.  Power on the WiFi router/AP or enable the WiFi network.
6.  Wait the wireless network to become available.
7.  The base station should automatically connect to the WiFi network but it does not.

After the SimpliSafe Gen 3 base station firmware upgrade to v2.1.18, the base station will no longer automatically reconnect to the wireless network.  In order to reconnect, one must manually configure the WiFi setting each time the wireless network connection is lost,  Prior to this firmware update, the base station always re-connected by itself shortly after the wireless network becomes available.

On the router, there is no indication that the base station is even trying to re-connect.  The log does not show any association attempts.  All of the other wireless devices reconnect just fine, including the SimpliCam.  However, the base station just remains silent.

Please investigate and fix.

In the meantime is there a method to downgrade the base station firmware?

-John

729 Messages

3 years ago

I have not had this problem. My SimpliSafe system reconnects without issue. However, I have not only reproduced the case as described above, but my power has gone out 3-4 times (for hours) since applying the most recent update (Northern California problems). Each time I check to see if cellular is the primary throughout - it is. As soon as my router and modem are back online, Wi-Fi restoration to my system takes place/takes over as the primary connection.

729 Messages

3 years ago

I was wrong; you were correct, JohnC60.

I decided to test it again less than an hour ago. I received the push alert informing me of the Wi-Fi disconnection to the Base Station. As with previous times, I waited to receive the restoration alert, and 30 minutes later, it still was on cellular. The only way to get it to reconnect was to, as you said, re-enter my Wi-Fi network's password. The Base immediately reconnected, and I received the push alert. Nothing else (refreshing the system via app and website, rebooting the Base Station, etc.) worked.

SimpliSafe, please fix.

Community Admin

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5.5K Messages

3 years ago

Thanks for reporting, JohnC60 and Shiherlis!

I'm checking with our engineers to get more info about this.

- Johnny M.
SimpliSafe Home Security

3 Messages

2 years ago

This is still happening after the April 2022 update

Community Admin

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5.5K Messages

@jasonmckay117​ thanks for reporting. One question for you: Is it that your router just isn't accepting the connection, or is the WiFi info completely disappearing from your Base Station's memory? You can check by navigating on the Keypad to Menu > System Settings > WiFi.

And does the Base Station reconnect by itself if you do a power cycle instead? That is, unplug the unit, and take out one battery, then putting it back together.

(edited)

3 Messages

Wifi Setting drop from the Base Station.  I have to reconnect to the WiFI connection and re-enter credentials.  Nothing else on my network drops the WiFi connection like this.  I also unplugged the base station and removed the batteries for 10 minutes.  It still drops the WiFi settings after 24-48 hours.

Community Admin

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5.5K Messages

Hi @jasonmckay117,

It's still not clear to me. When you go to the WiFi section in your Keypad's Menu, the settings there are completely gone? Normally, you'd be shown what WiFi the Base Station is currently connected to.

2 Messages

2 years ago

Same issue here after latest firmware update... it seems to remember the network but won't connect.  I have to use the keypad to tell it to forget the network, then reconnect and re-enter Wifi password, then it's fine if/until the Wifi reboots again (e.g. power outage or other reboot)

2 Messages

I should add - since this started happening, I have upgraded my WiFi base station to a new unit, different brand; same issue.  So I am pretty sure it's a SimpliSafe Base Station issue, not a WiFi router issue.

Community Admin

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5.5K Messages

@bwallis99​ I suspect that it might be an issue with how your router handles traffic, or perhaps something in your router's security settings. You might want to try setting up a Guest WiFi network, which only your SimpliSafe components connect to.

1 Message

I have the exact same issue. Base Station does not reconnect to network automatically. Talked to a tech at Simplisafe and was told this is a known problem and has been escalated. There is a bug in the Base Station Firmware and the tech pretty much agreed... It's a pain, if I'm aware for an extended period and the network drops for whatever reason, the system is disconnected from the network and it has to rely on Cell until i am able to get back to the house and log into the Simplisafe via the keypad.  Hopefully this gets fixed soon.

Community Admin

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5.5K Messages

Hi @jlee2070 ,

I would disagree with that assessment. I'm a little closer to the devs, and I haven't heard of that being a known issue. But I'll definitely look into it, now that you bring it up.

1 Message

2 years ago

I have the same issue. Just got the system a couple days ago. I don’t have dedicated home Wi-Fi system yet so I use my phone as hotspot while I’m figuring things out. I leave my hotspot on continually (iphone13). Each time I leave the house and come back, I have to manually enter the password through app to reconnect to my hotspot.

Community Admin

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5.5K Messages

@joshbpic​ ah, unfortunately your particular scenario isn't supported at all. Hotspots via mobile device work very differently from connecting to a standard access point (router, node, etc.).

But do you also have active Monitoring Service? If so, your Base Station does have its own built-in cellular connection. So it can go without WiFi entirely, in the meantime.

5 Messages

2 years ago

Hello, i may have a solution for the wifi connection problems that everyones having. I had simplisafe for two months without it ever being connected to wifi. I changed every setting on my xfi arris modem but still could not get the base station to connect. Using the app, when teying to setup a new wifi connection, the base station would identify my modem but it never would connect. My solution=i logged into the admin settings for my xfinity arris modem/router and changed the 2.4 connection name. Now i have two different connectuons for one router. I have the 2.4 connection that simplisafe connects to and the 5 for whatever else i want to use. I made this change earlier this morning and within a couple of minutes my simplisafe system got an update through the wifi connection. Theres a lot of people having trouble with this wifi thing and its causing a lot of problems so i hope this helps a little bit. The problem i had was that my base station wasnt able to choose between the 2.4 connection over the 5 connection and now with the 2.4 connection having a name different from the 5 connection thwres no problem. The device couldnt connect because it couldnt choose 2.4 over 5. Go figure. Anyway, maybe my wifi problem and solution will help somebody.

5 Messages

2 years ago

I had the same problems with the wifi connection until i logged into the admin settings for my xfinity arris router and changed the name of the 2.4 connection. Now wheny system is searching for a wireless connection, the only one it finds is the 2.4 connection and i log into it with my regular wifi password. Basically, one xfi router with two separate connections, the 2.4 and the 5. Hope this helps

5 Messages

2 years ago

Sorry i didnt mean to post that twice. Oops

1 Message

2 years ago

Still an issue over a year later! It's now November 2022.

I reboot the router every two weeks or so and everything in my home reconnects without fail... Except the SimpliSafe base station. I have to go to the keypad and manually input the wifi password every... single... time. 

Please fix this. This should NOT be happening with my security system. 

Wifi is seperated into two different networks for 2.4 and 5ghz. 

1 Message

2 years ago

Same problem happening to me, ever since upgraded cellular card and firmware anytime my router reboots (scheduled network maintenance) the base station loses wifi and never reconnects on its own.  I receive notification of wifi lost connection and the menu shows the correct wifi network still loaded in memory.  I have to manually enter the wifi password and it returns to normal.  I have simplisafe connected to 2.4ghz and its own guest network (same configuration for the past several years) and I search through my router's system logs looking for any errors.  The base station never tries to reconnect regardless of dynamic or static IP address.  This problem is repeatable 100% of the time whenever the router reboots.

5 Messages

2 years ago

The only thing that I can think of that I may have done differently would be that I removed all wifi networks from the simplisafe keypad before making the connection to the 2.4 channel.

1 Message

1 year ago

Same issue here. My router is provided by my ISP and the last month has been randomly rebooting (separate issue I'm working with them on). However, when it comes back up, all devices in my home except the SimpliSafe base station reconnect. Even my SS cameras. I have to go to the keypad. The SSID is still there (a dedicated 2.4 GHz SSID with a unique name) but I have to hit "Edit" and re-enter the PW. If I try to join the base station through the SS app, it never succeeds.

5 Messages

1 year ago

Try adding the device to your router's list of Devices as one having a reserved ip address. I hope this helps.

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