Base station randomly chimes

Hi @mirovichrachel ,

That is very unusual. The sound that you're hearing, you're saying it's not the same as the door chime? I'm not sure if it's really coming from the system, since there are only a limited set of sounds that the Base Station can produce. Are you sure there isn't some other device with a speaker nearby?

I don’t have a doorbell so I don’t know what sounds like. It’s a fuzzy noise that sounds vaguely like chimes and it’s it’s definitely coming from the base. It wakes me up from a dead sleep. 

@mirovichrachel that doesn't sound like any of the normal sounds that the Base Station can make.

Do you have any other speakers nearby? You remind me of the noise that happens when a cell phone (or, say, a Base Station) is near an old style stereo speaker (which happens when a signal comes in, and the speaker picks up on it). Perhaps moving the Base Station to a different spot, or even a different room, might help.

I’ve heard sounds at random times also.  

Started hearing the exact same type of chimes from our module the past 2 days.  No one at Simply Safe has figured out an answer to this particular thread?  NOT the doorbell!  Bought the system around August 2021.  White vertical round control module.

Just checked all the door openings and they are closed.  Is this possibly indicating batteries are dead in one or more units?  Has been a year now.  Do they all need to be replaced, sirens and door sensors?

I'm not sure if this is the same thing as people are posting, but we witness our base station making a 3 or 4 note ascending piano tone at seemingly random times.  I checked the app and can't find any notifications or anything.  I can't correlate it to anything specific on the system - the alarm is currently disarmed.  It is different from the door chime.

Brand new system and all of a sudden the base started to chime.  After multiple chimes every 30 seconds or so it stopped.  5 hours later did it again.  Not the chime of a door opening.  Any ideas ?  No warnings.

We are having the same issue, random chimes at random times.  Has anyone found a fix?

Simplisafe support has no idea and cannot help.

We are ready to throw it and $500 away after only 30 days..

I'm experiencing the same annoying problem as reported by others above.   I've had the unit and system in place in our home for about two years, but recently this behavior has begun.   At random times, the base unit will begin repeating that tune: a rapid F#, D, E (sorry - I'm the conductor of a symphony orchestra, so I hear the specific pitches) with a pulsing greenish/yellowish light.   It repeats about every ten seconds for a period of a few minutes, and then ends.   There are no sensors out of order, there are no windows/doors being opened during that time - and we have no doorbell sensor.

NO nearby speakers, the sound IS coming from the base station, all sensors have been checked and all are good, and yes, the base station sits near my work area in my home office and I can verify that the three chime notes are coming directly from that base station.
 
What is the explanation for this annoying behavior and better yet, what is the FIX?!   I would really hope that SimpliSafe's tech team would be able to experience and verify this situation reported now by so many people.   

Thanks - and the next time it exhibits this problem, I'll try to video the base station in the act and post it here.

Me too! Exact same behavior. I can turn system off and even unplug the base unit and it continues until the battery runs down. Annoying As Hell!! 

Are all the chime complaints from "monitored" SimpliSafe systems? Are people who are not paying a monthly fee also experiencing this chime problem? If not, that may be the only solution. Just depend on the siren and don't pay for monitoring. Seriously considering it. 

Mine just started it tonight for the first time, I've had my system since 8/13/23, did an update a few hours earlier. Greenish/yellow-tinted light with 3 note chime ascending up. Very different from any other sound/color it's ever made and frankly I'm surprised Simplisafe can't tell anyone what it causing it. I did have a front door sensor open at the time, but the system was not armed, it was in "off" mode. Can't the engineers at SS know how this is possible, or is SS not taking the time to bother to ask them???