‎Pixel 6 and Outdoor Camera Issue | SimpliSafe Support Home
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peridoc

7 Messages

Wednesday, November 3rd, 2021 5:40 PM

Pixel 6 and Outdoor Camera Issue

The new Google Pixel 6 has an issue displaying outdoor camera feeds. When starting the outdoor camera feed I head garbled static for a few seconds and then the app on the phone crashes and reboots. The cameras work on other android phones (with Android 12) I have...just not the new Google Pixel 6.

Others with the new Pixel 6 report the same issue:

https://www.reddit.com/r/simplisafe/comments/qhcv82/psa_outdoor_cameras_live_view_not_working_with/

Hopefully this gets fixed soon.

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Updated 

3 years ago

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captain11

Captain

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6K Messages

3 years ago

@peridoc mine works fine on Android 12, Pixel 4a so must be PIxel 6 specific.

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harriet_c

Community Admin

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71 Messages

3 years ago

Hi @peridoc,

We apologize for the inconvenience, but this is a known issue and the app team is currently working on it!

- Harriet C.
SimpliSafe Home Security

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captain11

Captain

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6K Messages

3 years ago

@Harriet C and SS mgt: great information, good to know but will be quickly buried here in the old forums as it will be in a new forum. Please plan on developing a comprehensive, in depth CRC. Increase customer goodwill and reduce your support staff's workload. Thanks!

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peridoc

7 Messages

3 years ago

@Harriet C - Thank you for letting me know that it is a known issue. That is good news!

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