Outdoor Camera Issues

Hi there,

Thanks for the feedback. Yes, there's a known issue with the Outdoor Camera's wake-up time. It's related to how the camera goes into a deep sleep so it can preserve battery life. Our engineering team continues to work on optimizing responsiveness in future firmware updates.

In the meantime, part of that wake-up process does involve communicating with the Base Station. Which is why troubleshooting the local radio link (not WiFi) between the Base Station and your Outdoor Camera, can sometimes help.

We recommend, for example, keeping your Base Station within 100-150ft of the Outdoor Camera, or at least moving the Base Station to the same side of the house as where the Outdoor Camera is. It would also help to identify potential causes of interference, like dense walls and appliances, or other wireless signals. Our Support team can help with that!

Thanks so much for the reply.  Base station is within that range from the camera. I had my previously used ring cam mounted within 2 to 3 feet from the outdoor cam.  Removed it and things have improved considerable.  Also one of the nodes to my mesh network is placed on a window sill about a foot or so above the camera.  So far so good.  Thanks again!