4 Messages
Outdoor Camera Won't Connect to Wi-Fi
Tried numerous times on each camera, same results. Cameras won’t connect to WiFi. Now doorbell cam won’t go back online. No issues with system before last update. Keeping services for panic buttons on wife and daughters nightstands cause I work nights sometimes. Cameras are next to my bed, cause I can at least throw them at an intruder, basically their only use right mow
emily_s
Community Admin
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3.3K Messages
9 months ago
Hi @Whiteyford13,
I broke off your comment into its own post so we could troubleshoot your cameras further here.
Regarding the Outdoor Cameras, as a first step I would recommend resetting each camera by pressing and holding the reset button on the back for 30 seconds. Once you release the button, you'll be prompted to set the camera back up in the SimpliSafe mobile app.
If a reset doesn't help, I would then recommend bringing the Outdoor Cameras about 5-10 feet away from the router and try reconnecting them to Wi-Fi again.
To troubleshoot the Video Doorbell, I would recommend using the in-app Connection Check tool to check its connection strength. The Connection Check tool will run a scan of the camera and provide additional tips there to help improve its Wi-Fi connection. You can use this tool in the SimpliSafe mobile app by taking the following steps:
Tap the “Cameras” icon at the bottom of the SimpliSafe® mobile app
Choose the gear icon in the upper right corner
Select your camera
Under “Connection” select “Connection Check”
Tap “Start Connection Check” to find your camera’s connection strength
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gillm_is
2 Messages
7 months ago
I have been having massive problems with connecting Simplisafe outdoor cameras to wifi just like many people. After hours of troubleshooting and 6 calls to support, I finally got a tech who didnt just read from the script. He said there is a known problem with mesh networks and told me to get an extender and set up a separate SSID. This finally worked. So if you are having this problem, buy a cheap extender and set up a separate network at 2.4ghz and WPA2 security. It worked for me.
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