2 Messages
Indoor camera won’t connect to Wi-Fi
I had an indoor camera that I used without issue for about 3 years. I moved and got a new ISP, so I had to reconnect the camera. I’m now in hour two and this whole process has been ridiculous and miserable. First, it took a good 45 minutes to get the camera to read the QR code, and there’s no alternative to set it up aside from that code. And now it simply won’t connect to my Wi-Fi. Yes, I checked that my Wi-Fi met the (frankly ridiculous) standards of 2.4GHz, etc etc. My neighbor even let me try using their Wi-Fi, which is a totally different provider, to see if it was a problem with my ISP. Still nothing. Trying to contact customer support is worthless. After waiting on hold for 45-60 minutes they literally just walk you through the same steps of the app. Not actually useful at all.
emily_s
Community Admin
•
3.4K Messages
8 months ago
Hi @ryiannakos,
The first thing we would want to look at is if any lights were showing on the SimpliCam after scanning the QR code.
A blinking red light means that the camera is unable to connect to Wi-Fi - be it a range or interference issue, or the login information is incorrect. But a blinking yellow light would indicate that the camera was able to connect to the router, but the router isn't letting it connect to the wider internet. In that case we would want to look at the router's settings.
And if you haven't tried this already, I would also recommend resetting the camera by pressing and holding the button on the top of the device for 20 seconds. When you release the button, the camera will reboot and prompt you to set it up in the SimpliSafe mobile app again.
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matthewa17d08
1 Message
2 months ago
Having the same setup issue. I have 2 cameras. One connected with no issue. The second one won’t connect no matter what we do. SimpliSafe replaced the camera twice still can’t connect. Customer service is no help all they do is have me repeat the same process over and over again
BTW - the camera that won’t connect is within 10 feet of the base station. As for WiFi I have multiple access points throughout the house and outside. My signal is as strong as can be
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