‎No recording of an incident at my front door | SimpliSafe Support Home
Depepp's profile

Monday, December 19th, 2022 12:00 AM

No recording of an incident at my front door

This morning someone brought their dog to poo on the flowers on my front garden. This person waited and watched their dog poo over my flowers and left without clearing the mess.

When I checked the simplisafe camera I was extremely disappointed because there was no recording of the incident. This is the fourth time I have gone to check for incidents and found no recording. I find this quite unreliable and I'm considering switching the front door camera to another company if this matter isn't resolved.

My question: is there a way to go into the camera and track recordings even though this recent event is not showing up as being recorded?

Community Admin


27 Messages

2 years ago

Hi @Depepp, thanks for your comment. I've raised this with the team and one of our experts will give you a call to help troubleshoot to make sure this doesn't happen again. Thanks, Natalie





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