No Picture From Camera

@captain11​ I was told by customer support it is out of warranty if I purchased it 1 1/2 ago. 

@mcatrucker26 sorry about the miscommunication. You might have been told about our Money Back Guarantee, i.e. if you wanted to return the product for refund. That period is only 60 days.

If you purchased your system 1 1/2 years ago, then your system would be covered under the 3-year Limited Warranty, which means that if there is an issue that would require a replacement unit, we can absolutely do that for you free of charge.
And actually, if you have Interactive Monitoring subscribed right now, the warranty extends to the lifetime of your service. So you can get free replacement parts when necessary, for as long as you have service active.

@mcatrucker26​ The cameras, like all SS hardware, has a 3 year warranty so you are covered. If you have the interactive plan ($27 a month) you have a lifetime warranty as long as you have the plan.

@mcatrucker26​ and even before a replacement, we'd want to troubleshoot in case we can bring your existing unit back to life.

The first thing that comes to mind is that we want to make sure that your camera is actually in setup mode. You can do that with a reset: press the button on the top for 16 seconds, and when you release, it should reboot. And then after a few seconds, the camera should be blinking white, letting you know that it's ready to scan.

The next piece is that we want to make sure that the QR code generated on the app on your phone is readable. You can start by placing both your phone and the camera on a table, about 2ft from each other, and slowly bring them closer together. There's even a slider on the app that lets you change the brightness on your phone, so the camera can see the code a little easier. You'll know that the code was scanned successfully when you hear the chirp from the camera.