5 Messages
No Picture From Camera
Camera seems to be working except I have a blank black screen. It seems to accept commands and the audio works. Checked shutter privacy settings. Removed and tried to reinstall camera but it won't scan QR code. Anyone think of anything I'm missing before I declare the camera bad and order a new one?
Official Solution
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi all,
I stumbled upon this thread again, and one thing that we missed from our initial response is that the issue might be with the magnetic shutter (as noted by the user deleteme). It might have been lodged into place; you can tell if there's a silvery-grey plate covering the lens, and you can't see the curved dark glass of the lens itself.
But yes, if you experience similar issues to the original post, you don't need to purchase a whole unit. All SimpliSafe products are covered under warranty. Give us a call at 800-548-9508 and we can arrange for a replacement!
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captain11
Captain
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6.1K Messages
4 years ago
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undeleted
1.2K Messages
4 years ago
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sunny_c
272 Messages
4 years ago
Lee
SimpliSafe Home Security
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pjc1121
1 Message
4 years ago
Thanks
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captain11
Captain
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6.1K Messages
4 years ago
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mcatrucker26
2 Messages
3 years ago
Same thing is happening to me at this very minute. I'm not sure if I want to order a new one as of yet, being it only lasted a little over a year it must have a defect of some kind. Customer service remove mine and just as you stated it won't read the QR code.
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dbntn
8 Messages
10 months ago
My inside camera went to a Black screen for 15 hours. I noticed after reading the post about the silvery screen my camera also had a silvery lens but audio was working. I unplugged the camera for 20 seconds and plugged it to electricity again and still black screen. I decided after about 2 hours after plugging up again to remove the camera and call SS.
Again I looked at my cameras on my Laptop and all were operating perfectly again!
I am only guessing the shutter or something locked up and when I drained the current flow ( Magmatism) the camera cleared itself and all is well and I don't have to deal with SS people I can not understand their English. I speak Tennessee English only! This may not help you but it worked me this country boy. old man!
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