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sec2's profile

Monday, August 28th, 2023 7:46 PM

Multiple indoor cameras

I have the older black simplisafe indoor cam and the newer wireless indoor cam My questions are:

1) Will both cameras record video if alarm is triggered?

2) Will monitoring service see video from both cameras at the same time if alarm triggered?

3) Will monitoring service be able to see live feed from new camera and be able to interact with intruder if older camera is also in use when alarm is triggered?

Community Admin

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2.3K Messages

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10 Points

6 months ago

@sec2 During the event of an alarm, all of your SimpliSafe cameras will record video. Both your SimpliCam and Smart Alarm Indoor Camera will create a recording if there's an alarm at your home. 

If you have Video Verification enabled on both of your cameras, our monitoring center will be able to see footage from both of your cameras during an alarm. Likewise, if you have 24/7 live guard protection enabled for your Smart Alarm Indoor Camera, our monitoring center will still be able to see livestream from the camera and interact with the intruder while your SimpliCam is recording.

1 Message

6 months ago

I dont really understand the difference between the old and the new camera and cant find any details on the differences I have allowed Simplisafe to access my cameras in the event of an alert. Do I need a new camera? What are the differences between the two? 

Community Admin

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2.3K Messages

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10 Points

@kslon​ We list out the differences between the SimpliCam and Smart Alarm Indoor Camera in this Help Center article. You do not need a new camera, but the Smart Alarm Indoor Camera has new features that the SimpliCam does not, like 24/7 live guard protection.

With a Fast Protect™ monitoring plan, the Smart Alarm Indoor Camera allows you to use 24/7 live guard protection. If an alarm is triggered, 24/7 live guard protection will allow our monitoring agents to view a live stream and interact with the potential intruder through the camera in real time. 24/7 live guard protection is only available with the Smart Alarm Indoor Camera. 

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