
Cameras
Discussions around our indoor camera, also known as the SimpliCam, happen here.
8 Messages
Monday, July 27th, 2020 9:35 PM
Microphone on doorbell stopped working
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3 years ago
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davey_d
Community Admin
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4.3K Messages
3 years ago
From what you've mentioned, it definitely sounds like a connection issue. Do you have both of your doorbells installed at the same location?
Reducing the quality of the stream from 720p to 480p temporarily might help, at least wile you're testing.
But for indepth troubleshooting, give us a call at 888-910-1458 and we'll take care of you.
Johnny M.
SimpliSafe Home Security
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glenbarrington
216 Messages
3 years ago
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pmacan
8 Messages
3 years ago
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pmacan
8 Messages
3 years ago
When I use the app on a recent model iphone, when I'm done, I either press the side button and the phone turns off, or I just let it stay on and the phone turns off on its own. When I open the phone again with faceID it goes to the simplisafe app and it flashes the logo like it is restarting. But I guess it's not really a full restart of the app. I need to close out and restart the app and then the mic always works. Funny how it is only the microphone that doesn't work when it is reopened, (everything else works fine and is controllable) but that seems to be the problem and why it sometimes worked and other times didn't. It depended on whether I was opening the app fresh or not. Not really a big deal to do at all, it just took a while to figure it out.
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