8 Messages
Microphone on doorbell stopped working
When I used to use the doorbell mic from my iphone the mic button on the camera view would have a glowing blue dot when I pressed it to talk.
Now the little microphone icon just flickers to a dull grey for a spilt second and no connection to talk.
Happens on both doorbells I have installed so its not a hardware issue. I can hear sounds fine from the phone and simplisafe microphone is enabled in my the phones app.
*EDIT*
It started working again today for some reason. And now an hour later its NOT working again. Any idea what the hell is going on?
Now the little microphone icon just flickers to a dull grey for a spilt second and no connection to talk.
Happens on both doorbells I have installed so its not a hardware issue. I can hear sounds fine from the phone and simplisafe microphone is enabled in my the phones app.
*EDIT*
It started working again today for some reason. And now an hour later its NOT working again. Any idea what the hell is going on?
davey_d
Community Admin
•
5.7K Messages
5 years ago
From what you've mentioned, it definitely sounds like a connection issue. Do you have both of your doorbells installed at the same location?
Reducing the quality of the stream from 720p to 480p temporarily might help, at least wile you're testing.
But for indepth troubleshooting, give us a call at 888-910-1458 and we'll take care of you.
Johnny M.
SimpliSafe Home Security
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glenbarrington
217 Messages
5 years ago
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pmacan
8 Messages
5 years ago
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pmacan
8 Messages
5 years ago
When I use the app on a recent model iphone, when I'm done, I either press the side button and the phone turns off, or I just let it stay on and the phone turns off on its own. When I open the phone again with faceID it goes to the simplisafe app and it flashes the logo like it is restarting. But I guess it's not really a full restart of the app. I need to close out and restart the app and then the mic always works. Funny how it is only the microphone that doesn't work when it is reopened, (everything else works fine and is controllable) but that seems to be the problem and why it sometimes worked and other times didn't. It depended on whether I was opening the app fresh or not. Not really a big deal to do at all, it just took a while to figure it out.
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