‎Outdoor Camera plugged into an outlet? | SimpliSafe Support Home
 
bbonds28's profile

Thursday, May 26th, 2022 4:28 PM

Outdoor Camera plugged into an outlet?

Can the outdoor cameras be plugged into an 120 outlet, rather than running on batteries all the time?

Official Response

Community Admin

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5.5K Messages

2 years ago

Hi @bbonds28 ,

Yes, the Outdoor Camera can be plugged into AC with the Power Cable accessory. You can find it on this page.

44 Messages

HI DaveyD.
Question - does the battery need to be in the camera when running off the outdoor adapter?

Community Admin

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2.9K Messages

Hi @moreyag​, 

Yes, the battery still needs to be in the Outdoor Camera when it is plugged into the AC Power Cable.

44 Messages

@emily_s​ Thank you for the prompt response, much appreciated. Installing ours tomorrow. Watched the tutorial, pretty tech savvy, should be smoooooth. :) (fingers crossed) 

701 Messages

2 years ago

Please note that the Outdoor Camera is always powered by the battery even when the battery is plugged in. This means that there's no difference in how the Outdoor Camera operates when it's plugged in vs. when it isn't. I mention this because early on there were some questions/assumptions that plugging the battery in would make the camera more responsive because it would be "always on" like the SimpliCam and not spend most of its time in standby and only waking up when it detected motion. 

1 Message

2 years ago

How long should the battery last for the outdoor camera🤔

701 Messages

@reid65james​ There's no way to answer this as there are way too many variables at play that include but are not limited to:

  • How the camera is configured (video quality, detection sensitivity, if the alarm and spotlight are enabled, etc.),
  • How often it responds to motion (the more times its triggered, the faster the battery depletes)
  • The ambient temperature (the colder it gets, the faster batteries deplete)
  • How often you use it for live viewing (the more times you live view, the faster the battery depletes)

Every situation is unique and I can tell you that SimpliSafe's estimate is a best case scenario that does not use the highest (read: most power intensive) quality settings. (Per a response I've previously received on this board.)

980 Messages

1 year ago

Absolutely I have o e of them on a power cord and the rest are on solar but I do have one on just battery and I would like to get the one with power cord and the one on just battery on solar as well but my wifesays other wise as I am not to spend anymore money as I have a simi

Simplisafe addiction and keep buying stuff 🤣🤣

7 Messages

8 months ago

Given all the negative and constant complaints of the lack of battery life, SimpliSafe needs to offer power cables to anyone that has a camera and the ability to access a 120vac outlet!!!

2 Messages

3 months ago

My experience with the battery life in the outdoor camera is negative, as well. It's using the rather expensive cord and plugged in at all times and the battery has appeared to fail after approximately 14 months. The fact that the camera functions via the battery even if plugged in directly seems a poor design. I have used Ring products prior to switching to Simplisafe. I'm rather sorry I did. It is not as responsive overall as my experience with the Ring - doorbell especially.

Community Admin

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2.9K Messages

@dangotti​ When you say that the camera's battery is failing, does it no longer hold a charge even when the Outdoor Camera is plugged into the power cable? 

When plugging the power cable into the Outdoor Camera, it's important to ensure that its completely flush. If it isn't, the camera's battery won't charge properly. We recommend firmly pressing the cord into the camera using both thumbs, if possible, to ensure it has a secure connection.

1 Message

3 months ago

I just purchased several of your outdoor cameras along with solar panels. I was told by your customer service that if I left the power cord plugged in 24/7 that it would cut the battery life short. The power cord should only be used to recharge the battery, and then unplugged. And, that the better option was to purchase the solar panels so it only charges the battery for several hours. Is this correct advice?

Community Admin

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2.9K Messages

Hi @1martiniup​, 

I'm afraid you were given incorrect information. Leaving the Outdoor Camera's power cord continuously plugged into the camera will not negatively impact the device or its battery life. Both the power cord and solar panel are great options to keep your camera's battery charged! 

(edited)

2 Messages

3 months ago

My problem was not the battery after all. I purchased a new battery and it still wouldn’t function properly. Install fully charged battery - it would flash once and not work. Lengthy time with support, resets, etc and they eventually sent a replacement which worked. I’m trying to return the new battery. I hope you’re wrong about leaving it plugged in. It would be a hassle to plug and unplug whenever it needs charging. 

1 Message

3 months ago

I'm totally confused with the above post. It makes zero sense to me to plug device into ac outlet and have the battery also, 

7 Messages

@buholla​ for use when power it out

7 Messages

3 months ago

My battery at first lasted quite a few months with the power cord plugged in, then suddenly the battery was dead.  I put in a replacement battery and again plugged it into the power cord; two days later, that battery was dead.  I put up a new battery 5 days ago and it's already down to 39%.  I bought the power cord so I wouldn't have to continuously climb precariously to change the battery on my camera.  Why did I and others pay good money for the AC attachment when I see these posts that the AC is not keeping the battery charged?  

This comment has been converted into a post

1 Message

2 months ago

I agree with you there, because I got tired of changing my battery and bought the power attachment cord as well and if the cord is not keeping the battery charged, what good is the cord for?’I thought it would keep my battery charged and I wouldn’t have to change the battery anymore. Obviously it doesn’t, because my camera is on 39%.  My cord has been in the outlet for 2 days and my camera is on 39%. The charging is worse when the weather is cold. I don’t have to charge the battery a lot during the summer. I want to know why I should plug the camera in the socket if the battery has to be charged as well. Both need to be going at the same time. What is the purpose of the power cord y’all? 🤔😟😟

(edited)

Community Admin

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5.5K Messages

@marilynedm56​ yes, you're right. When the camera is plugged into a Power Adapter, it should charge all the way to 99-100%, and it should stay there indefinitely.

As we advised the previous user, you'll want to double-check that the Power Adapter is fully plugged into the camera (it should snap in with a tight seal), and maybe even try resetting the camera so it goes back to factory settings.

But if the above doesn't help, the next step is to work with our Support team, and maybe get a replacement battery or camera.

7 Messages

@marilynedm56​ I agree with you.  My issue has been a huge problem.  I was first told it's my battery.  Then I was told to reset the camera.  None of it worked.  Then I was told, it was a camera problem, so they replaced that.  I continued to have the same issues.  Do you think someone might have thought to ask me to inspect the cord and see if maybe a squirrel took a chomp out of the cord; or did it come that way?  I ordered one myself and I'm now waiting for it.  Fingers crossed this will work because I'm too old to keep climbing up and on a ladder and replacing batteries once a week.    

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