Doorbell will not power up
New SimpliSafe customer with extensive security system for large home. Everything works great; however, I have been through 3 different doorbells now. The doorbell chime worked on each one, but none of them would ever power up and connect to my WiFi (never got white light or any light for that matter). The doorbell is getting power (I checked with a voltmeter), and I even got a new doorbell transformer to ensure enough power was going to the the doorbell. SimpliSafe customer service has been less than adequate. I asked for a tech to come out to professionally troubleshoot, and that SimpliSafe cover the $79 since I've had so much trouble with this thing. I was told it would take a couple days to get a decision. Really!? SimpliSafe is willing to lose $25/month and the over $700 I paid for the equipment over $79?
One of main reasons I got the SimpliSafe system was for the doorbell camera. Has anyone had a similar experience and figured out why the doorbells won't work?
|This post refers to an issue which may be resolved by the Doorbell Chime connector. For more info, please visit the Help Center article here.