‎Doorbell camera stopped working | SimpliSafe Support Home
 

2 Messages

Monday, November 25th, 2024 11:39 PM

Doorbell camera stopped working

My doorbell has been working fine until recently. Currently it does not seem to be on at all. When I disconnect from the base and then reconnect it will turn on for a moment with a yellow light, flash a red light and then nothing. When I take it inside and plug it in via USB it boots up just fine. I thought the issue might be electrical but I replaces that and it still does the same thing.

Community Admin

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755 Messages

8 hours ago

@dstuhler We would first check the setup of your Video Doorbell Pro to ensure that it aligns with the device's requirements. The Video Doorbell Pro requires:

  • Existing doorbell wiring
  • A mechanical chime (the Video Doorbell Pro is not compatible with digital chimes)
  • A transformer with 8-24VAC, 10-30VA

If your Video Doorbell Pro's setup does align with these requirements, then we would recommend checking out the Video Doorbell Pro Stopped Working guide in our Help Center for additional troubleshooting steps.

2 Messages

Im using the OhmKat and it is designed to work with the doorbell. This article is incomplete on it https://support.simplisafe.com/en_GB/articles/ohmkat/ohmkat-power-supply-troubleshooting/671fc38afbc8594c65bb6522

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