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zoethepug's profile

Friday, July 29th, 2022 4:26 PM

Door bell chimes but has no light

I just bought this house and it has a Door Bell Pro.  The doorbell chimes but there is no light.  I read that it has no power with no light but that makes no sense since it chimes when I hit the button.  Does anybody know what I can check?

2 Messages

2 years ago

A bit more info.  I used a voltage meter and measured the wires.  It shows 20 volt A/C.  For what that is worth.

Community Admin

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240 Messages

2 years ago

Hi @zoethepug,

Welcome to the community! It sounds like it's possible the status light was turned off on the camera by the previous owner. This can be configured under the settings for the Video Doorbell Pro. You may need to run through the steps in this Help Center article to connect the SimpliSafe system to your own account.

If you have any trouble getting connected to the system, it would be best to speak with our support team to go over your options for getting the doorbell set up under your own account. You can reach out to them with the details here

24 Messages

2 years ago

Same failure, except I've had this unit installed since right after they hit market (original owner).

Worked fine until a few days ago.  Will "chime" but the unit dropped off-line.  No lights, no connectivity, multiple reset/connection attempts to no avail.

Presuming this one has exceeded its useful life and needs repair/replacement.

Community Admin

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240 Messages

@33s​ It would definitely be best for you to contact our support team to troubleshoot this further. It does sound like the unit may not be functioning as intended, and if they come to that conclusion they'll be able to look over replacement options with you. You can contact them with the details here.

2 Messages

3 hours ago

Same problem, doorbell has no light and cannot be paired with the app. I pressed the reset button too. Previous owner said everything worked well. 

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