Door bell chimes but has no light

@33s​ It would definitely be best for you to contact our support team to troubleshoot this further. It does sound like the unit may not be functioning as intended, and if they come to that conclusion they'll be able to look over replacement options with you. You can contact them with the details here.

@ThomasB​ When you say you pressed the reset button, which one did you press - the smaller or the larger button? 

To perform a soft reset on the Video Doorbell, you must press and hold the large button on the back of the doorbell for 30 seconds. Any less and the Video Doorbell may not reset properly. 

I would recommend reaching out to our Support team for some real time troubleshooting to get your Video Doorbell up and running.

Same issue..Pressed the "large" button on the back for 30 seconds..re entered the password, scanned (see note) the QR code and all went well. However.. a hint on scanning the QR code. Screenshot it and enlarge it slightly before scanning it. This has worked on other versions of SS cameras, too, when scanning didn't seem to work.

@tuckerandy​ that also works if your phone screen is too small, or if you have a lower resolution, or if the glare of the screen makes it harder for the camera to see the whole code. Sometimes emailing yourself the screenshot and trying on another screen (like on an iPad or PC) helps as well!