Using Your System
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Saturday, February 2nd, 2019 6:55 PM
5 months ago
5 years ago
3 years ago
My video doorbell stopped working after 6 months. I'm charging it now but don't know how long it will last.
11 months ago
Thanks for checking in about this. The Video Doorbell Pro should be powered entirely by the wired doorbell system. The Video Doorbell does have a small battery, which is required for operation. But the USB port on the back does not charge that battery - it's intended for servicing only.
If your Video Doorbell Pro is failing to stay powered, there might be an issue with the doorbell circuit. Or there might be a hardware issue, which a replacement can resolve. Our Support team can assist with that.
10 months ago
My doorbell was disconnected from the power supply for a few days. When the power was re-established, the doorbell is showing a "disconnected" status in the app and the doorbell does not illuminate. Is there a charge-up time before the doorbell becomes operational again?
1) My cell phone says the battery is less than thirty percent 30%
2) All circuit breakers in the house have been on.
3) The doorbell is hardwired.
4) The simply safe app says there's an update available.
5) The keypad will not allow me to accomplish the update.
@victormike1977 hi. The Video Doorbell Pro has its own firmware that is updated automatically, and is not affected by Base Station/Keypad updates. So 4-5 are a separate issue from 1-3.
But regarding that Base Station update - what are you seeing when you attempt to initiate the update through the Keypad? And is your Base Station connected via WiFi (which is required for updates)? You can check by going to Menu > System Settings > WiFI.
And as for the doorbell, how long as the unit been installed? It might not be getting the right voltage from the circuit. It's a long shot, but a Chime Connector might help - our Support team can provide that for you free of charge.
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