‎Cameras not showing up in the app | SimpliSafe Support Home
jessicanturner's profile

Thursday, October 5th, 2023 9:05 PM

Cameras not showing up in the app

My cameras are not showing up in the app, if I get a notification I can view it live but once I go back to the camera screen they are not there. This happens all the time and it will randomly fix itself. I’ve had this system for 5 years and it has always been a problem. I update the app every time a new one comes out. I’ve deleted the app and re downloaded. 

980 Messages

8 months ago

Never heard or have had that happen, have you tried calling simplisafe and see what they may think? 

Community Admin


2.9K Messages

8 months ago

Hi @jessicanturner, 

If you haven't already, I would try resetting your cameras and then installing them back on your system. I've linked Help Center articles below that list out the steps for resetting each of our cameras:

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.