Cameras Disconnecting on Mesh Network
I have installed a TPLink Deco M9 Plus mesh net in our home, six nodes. Internet link to master is gigabit fiber. Each node is placed within six feet of a SS camera/doorbell. A central hub is given a cat6 gig link back to the master to boost the 5mhz connect band. Streaming TV is supported by cat6 gig link to ethernet switch connected to main node. There is no node connection with more than one hop, others go direct to main node.
I am experiencing doorbell disconnects, camera disconnects. So far I have replaced one doorbell (made no difference - it just disconnected again) and support is sending another for the front door now. Why? I don't know. Tech had no other answer. Except "your wifi signal from the router is too weak". Sorry, wrong answer. I can connect to that node statically and run speed test 30 ft away in the front yard and get 200mbps up and down or over. Beside that the speed test from SS software for that camera shows -44dbm and 8-12mbps upload, clearly adequate and within the guidelines. It disconnected this AM when I looked.
I have disabled "mesh" connect on every camera in the Deco net which statically connects them directly to their nearby node - less than six feet away in each case. The home is wood frame - no brick, no stucco. No camera must pass wifi through more than one single wall to reach the router. Further, since I set static connect in the Deco software the connect test of SS software on each camera runs -28dbm to -44dbm with speeds from 8mbps upload to 14mbps upload. Still...the cameras disconnect and show disconnected in the SS software app. After a while, seconds to minutes, they renegotiate and reconnect. I also turned on QOS and gave the SS base station and the doorbell pros "high" allocation. That made no difference either. Actually the home is older so no "tinfoil" weather cladding to pass through either underneath the wood siding. The house is single story rancher, long and that's why I went mesh.
Important thoughts perhaps...TPLink Deco M9 has one SSID only. Each device connects at 2.4 or 5 speed at connect, it is not a separate SSID, Speed or subnetwork allocation.
Many calls to tech support, some are great, some just don't want to deal with it or try to understand, just repeat catch phrases etc. I asked for escalation and the tech lady said "done, be sure and wait for that call". It never came. I sent an email to the support contact at SS, Dave replied and said it would be handled - so far no response from "Dave" or his tech staff.
Any suggestions would be appreciated, perhaps some tidbit of help?
1 year ago
I don't have any useful suggestions but can sympathize, I've been fighting the same problems for more than a year.
Today I spoke with tech support to troubleshoot this issue, some of the things they said were:
"The doorbell is trying to use the 5 GHz band" - No, the only SSID available to it is 2.4 GHz
"It's trying to use the 5 GHz band because they have the same name" - No, they don't
"It's trying to use the 5 GHz band because they have the same password" - No, they don't
"The doorbell is trying to switch to a different node" - Why? The node is less than 10 feet away from the doorbell
"Do you have a WiFi extender?" - Of course not, I have a mesh network
"Have you tried removing it and re-adding it?" - Many times
I got the impression the person I was speaking to was reading from a script and looking up tech articles. Maybe Googling for answers, too. :/
They are sending me a replacement doorbell, this will be the 3rd one. I don't expect it to make a difference but I'm gonna give it a try anyway.
One of the nodes for my WiFi network is about 8 feet away from the doorbell, the signal strength is -41 dBm and the upload speed is around 10 mbps. Yet it still throws the "We've lost this part of recording due to some internet issues with your camera" very often.
We tested it - I went outside and rang the bell and made a lot of noise then viewed the video in the app. It showed that same error. Checking the WiFi shows that the doorbell had disconnected from the network about the same time that error was reported.
1 year ago
OK, that's enough for me! Exactly the runaround I've been getting. Back to Ring - they work and moving on to Wyze 3 externals or even the cheap Chinese from Lowes. The ones from Lowes are $49 - oh, as a veteran I get 10% off, the Wyse are about $35. My own son installed the cameras from Lowes about 3 months ago - they work great! Fast response, the online app is functional and easy and with the 128GB uSD card they record as long as you want. I took a lot of friendly jest about my high priced non-functional cameras from SS. Perhaps a return call or any - ANY - indication they are working on a correction would be helpful instead of ignoring my requests and feeding the same lines when I call. Exactly what you reported.
1 year ago
Similar issues here. Five cameras working well and one or two will all of the sudden be unreachable via the app via the very sturdy mesh network. I’m interested in doing more diagnosis to see where exactly the problem lies, but there is no evidence the network itself is responsible. One camera that has failed is 5’ from the main wifi router, and this happens when no one is home using the network. I’d be very interested in knowing the specifics of the handshakes that go on between the cameras, the base station, and SS. Something would seem architecturally flawed.
9 months ago
To clarify the original post and efforts made to get SS cameras working on the mesh.
1. Disable beamforming and fast roaming
2. Activate the "guest" net on a separate SSID and only turn on the 2.4 Ghz band
3. Do not place a camera near a mesh node or turn down power for that node or run that camera on a net extender to avoid overpowering it.
4. On the main SSID mesh, only run 5Ghz band.
Once this is done and the mesh has "settled" down, stops changing channels etc. you should be good. I haven't had a camera drop out or disconnect in months now. I have found several other devices that simply will not play on the mesh unless I do the above, not just SimpliSafe cameras but other brands and other devices. A few even state "the device will not work on a multiband mesh network".
One can guess it is the handshake protocols and simple little devices are not cell phones and laptops which always work. FWIW I once went on a cruise with a new cellphone - just three years ago. It was a top of the line phone from VZ. The wifi connected everywhere except to the ship net - it simply would not. We chased the rabbit with engineers from VZ and the cell phone company - real product engineers. The thing was resolved when it also failed to connect on my son's router at his home. Bam! We were finally able to really debug the thing. The answer was a bad flash of a component which reloading the phone from scratch could not correct. New phone sent and problem gone. Point of the story is without knowing more details than we have it is impossible to guess what issue is behind the problems. The sad thing is I had to endure all the "stuff" from our party members with iOS devices - you've heard it I know. Of course their phones all worked on the ship but then so did everyone's android phone - just my new phone would not play. I gave my prepaid network plan to a family member for the cruise and enjoyed the scenery and had fun. Sometimes NOT having a phone is a good thing...