21 Messages
Camera detecting motion but is offline/disconnected
Hi, everyone.
One of my cameras is playing up as of last night. I've had it happen once before.
The camera shows as offline/disconnected and isn't accessible. However, it still detects motion (and puts the event in the timeline, with no video) and I can see it is connected to the router (my mesh system shows devices that are currently connected).
The router it is connected to is 12ft or so away, and hasn't moved. No settings have been changed, this has just happened all of a sudden.
Has else experienced this, and if you have, what was the fix? It's incredibly annoying.
Thanks,
Ste.
One of my cameras is playing up as of last night. I've had it happen once before.
The camera shows as offline/disconnected and isn't accessible. However, it still detects motion (and puts the event in the timeline, with no video) and I can see it is connected to the router (my mesh system shows devices that are currently connected).
The router it is connected to is 12ft or so away, and hasn't moved. No settings have been changed, this has just happened all of a sudden.
Has else experienced this, and if you have, what was the fix? It's incredibly annoying.
Thanks,
Ste.
Accepted Solution
sterumbelow
21 Messages
3 years ago
Unplugging it for 30s or so and then plugging it back in worked.
Super weird. To confirm, these are the details:
1. Camera offline/disconnected
2. Still accurately detecting motion and adding video-less entries to the timeline
3. Connected to WiFi
4. Close to router (12ft)
5. Restarting router didn't work
6. Unplugging camera for 30s fixed it
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sterumbelow
21 Messages
3 years ago
This has to be some kind of bug because it certainly isn't my WiFi or internet connection, and nothing has changed.
The annoying thing is that the camera is outside abs mounted pretty high, so resetting it is a pain in the bum.
Appreciate any help.
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captain11
Captain
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6.1K Messages
3 years ago
Update: As soon as I hit enter, your new post appeared. Glad you found a solution!
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krstrick
138 Messages
3 years ago
I've had intermittent issues with the regular cameras similar to yours (mine are also outside with outdoor kits), sometimes simply closing the app and reopening it helps. I think this is more an app/website connection problem though I will say the cameras don't seem to deal well with any latency, so depending on how your mesh backhaul is set up and if you can monitor it you might see if there is any relationship to the camera issue and the latency or backhaul status.
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rushperry
12 Messages
10 months ago
I still get irritated by being told the Camera is offline, but getting continuous notifications of movement from said "offline" camera. Dashboard doesn't show it is offline. Connection test says it is offline. Notifications of new videos keep happening - 10 second recording of "No Video." Simplisafe doesn't seem to resolve any/many "bugs" and continues to focus on growth with devices that only occasionally work in the best of conditions.
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