‎Wi-FI network in mobile app problems | SimpliSafe Support Home
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pfiek85

1 Message

Friday, April 8th, 2022 6:55 PM

Wi-FI network in mobile app problems

Hi, the email instructed us to get our systems on the wi-fi, so I when I tried to do that, the WiFi network page in the app looks pretty broken so I can't tap behind the header and doesn't show my network anywhere, what's the issue here? 

This is using an iPhone 12 Pro, app is up to date and phone has been reset multiple times.

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Updated 

2 years ago

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davey_d

Community Admin

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5.6K Messages

2 years ago

Hi @pfiek85 ,

I'll report this to our dev team. But in the meantime, you can also set up WiFi on your system via the Keypad. Instructions can be found here.

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brianramblinman

2 Messages

2 years ago

I installed the new module, now the handset never shows any available WiFi networks to connect to.  After seeing you post, I checked my camera via the app, and it streamed fine.  So am I connected to WiFi, or can it stream really good over the cell service?  Hope you get your issue figured out!  I've been on hold via the chat for 2 hrs... 

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Crisps

1 Message

@brianramblinman​ Im having the same problem. Did you get it resolved?

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2 years ago

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davey_d

Community Admin

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5.6K Messages

@brianramblinman and @Crisps ,

Your cameras connect to the WiFi directly, so we can confirm that the WiFi itself is working. Sounds like the problem is with the Base Station.

Others have reported a similar issue, and it sounds like resetting the Base Station while leaving a battery out resolves it. You can read more here.

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2 years ago

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