2 Messages
Wife Unable to Sign In
New user(s):
I have no issues with the app on ios, but we are new subscribers and my wife downloaded the app (ios) but keeps getting an error message when using my log in to sign in?
Not sure what we need to try so she can use the app? She is listed on the account
davey_d
Community Admin
•
5.7K Messages
9 months ago
Hi @rmreid24 ,
Thanks for checking in. So if I have this right, you've been able to log into your account just fine. But when your wife tries to log in using the same username (email address) and password, she's having trouble.
Could you let us know the specific error message that she's encountering? That can point us towards the next step.
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