‎Wife Unable to Sign In | SimpliSafe Support Home
Skip to main content
 
rmreid24's profile
rmreid24

2 Messages

Tuesday, January 16th, 2024 6:00 PM

Wife Unable to Sign In

New user(s):

I have no issues with the app on ios, but we are new subscribers and my wife downloaded the app (ios) but keeps getting an error message when using my log in to sign in?

Not sure what we need to try so she can use the app? She is listed on the account

Post

 • 

Updated 

8 months ago

38

1

0

This post was created from this comment on different post
davey_d

Community Admin

 • 

5.7K Messages

8 months ago

Hi @rmreid24 ,


Thanks for checking in. So if I have this right, you've been able to log into your account just fine. But when your wife tries to log in using the same username (email address) and password, she's having trouble.

Could you let us know the specific error message that she's encountering? That can point us towards the next step.

2

0

rmreid24

2 Messages

I think I fixed the problem?

I added my wife's mobile number under multi factor authentication, within account settings in the app which helped but the code whe she does it under her mobile number bounces the code to my mobile instead of hers? (which I then give to her to enter and she can get into the app)

Not very intuitive to figure out compared to the app your competitior has that I came from 

(edited)

Like

Reply

8 months ago

0

davey_d

Community Admin

 • 

5.7K Messages

@rmreid24​ ah, gotcha. After logging in with your username and password, you'll be taken to a page labeled "Verify Your Identity". Your mobile phone number will be listed there by default. But you can select a different phone number that's already registered, by hitting the > arrow to the right of the phone number.

You can find step-by-step instructions on our Help Center page here.

Like

Reply

8 months ago

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?