SimpliSafe App Not Working (Android)

@ waters.webdesign suggest you call support to troubleshoot. App is working fine on my Pixel 4a.

Hi @waters.webdesign,

Have you tried arming your system through your account on SimpliSafe.com instead of through the SimpliSafe app? If you experience the same issues through SimpliSafe.com then it is most likely an issue with the Base Station. I seem to recall this being an issue a year or two ago that was later resolved with a firmware update. Check on your Keypad to see if there is a ‚öô Gear icon on the left side of the screen regarding a firmware update. Also, if you haven't already, try resetting your Base Station using these steps:

1. 
   
2. Remove the power adapter.
   
3. Using a Phillips-head screwdriver, remove the screw holding the battery cover in place, and then remove the battery cover.
   
4. Remove one of the batteries from the Base Station--this ensures there is no power going to the Base Station, which is important--and wait for about 10-15 seconds.
   
5. Reinsert the battery.
   
6. Close the battery compartment and use the screwdriver to reseal it.
   
7. Plug the power adapter into your Base Station
   

SimpliSafe Social Team
SimpliSafe Home Security