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CMM577's profile

Friday, August 25th, 2023 12:03 PM

Sensors Not Responding

Sensors keep losing connectivity or are indicated as “not responding”. Happens in the middle of the night and the only way to shut the alert off is to go to the keypad?  How do you turn off the alert from the app?  Why does this happen so frequently?

Community Admin

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2.7K Messages

8 months ago

@CMM577 Which type of sensor is giving you this error message? Entry, Motion, Glassbreak, or a mixture?

When a sensor is displayed as "Not Responding", it could either be a battery or connection issue. I would first replace the batteries in your sensors that give you this error message to see if that resolves the issue. If it does not, there may be a weak connection between your sensors and the Base Station. A weak connection is often caused by interference in your home that is blocking the signal between the devices - like a thick brick wall or home construction.

To check the connection between your sensors and Base Station, you can put your system into Test Mode and test the sensors that display this error. The video in this Help Center article gives instructions on how to test each sensor. If the Base Station doesn't acknowledge a sensor while in Test Mode, move the sensor into the same room as the Base Station and try again. If the Base Station then acknowledges the sensor, that will tell us that the sensor was originally too far away to communicate and the Base Station should be moved closer.

2 Messages

@emily_s​ this doesn’t solve the problem of not being able to mute from the app or opt to not get these notifications.  

2 Messages

3 months ago

Same happens to me.  Loud beeping every few seconds until you get up and walk to kepad, disarm the system, and mute the notification, then arm the system again.  

This got pushed through in a recent update and was a dumb decision that they have no plan on addressing.  I’m about to throw $3k worth of equipment in the trash because I’m sick of dealing with this.  

Community Admin

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2.7K Messages

@KyleNH​ This beeping sound you hear, is it a three note chime similar to the beep when an Entry Sensor is opened? If it is, then you're hearing the Base Station's Trouble Signal. 

The Trouble Signal alerts you to potential issues your system may be experiencing, like if a sensor isn't responding. Once the issue is resolved, the notification will go away on your Keypad and the Base Station will stop sounding. 

Of course, you can turn the Trouble Signal's sound off using your Keypad by going to Menu > System Settings > Trouble Signals > Off

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