‎Passkey error - app AND support site | SimpliSafe Support Home
 
lindros99's profile

Friday, April 7th, 2023 12:40 PM

Passkey error - app AND support site

Trying to use passkey on previously registered iPhone. Using latest SimpliSafe app (updated this week) - 2078.65.0. 

repeated errors. Cannot resolve. 

Community Admin

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5.3K Messages

1 year ago

Hi @lindros99 ,

Thanks for reporting! I checked in with our security dev team to get an answer to this. It seems that you had biometric login set up, and part of that process involves your phone's Security Chain. And as of the time of that screenshot, there may have been a discrepancy in your iCloud Keychain and what the SimpliSafe login has.

You might want to try setting up biometric login again:

  1. Follow these instructions from Apple, find the settings for the SimpliSafe app, and delete the existing Passkey.
  2. Log into the SimpliSafe app using a different method for MFA (e.g. via SMS)
  3. Once logged in, navigate to ☰ Menu > Manage Account > Multi-Factor Authentication
  4. Enter your login details again
  5. Select Log in Faster to re-enable biometric login.

5 Messages

11 months ago

The issue - apologies for the delay - is when there are multiple accounts or was an iOS upgrade - or even accidentally bypassing the biometric / keychain ONLY once. At which point it gets corrupted.

this is now exacerbated by multiple - Google, MSFT, Okta - passkey options on a device. In addition to Apple.

1 Message

@lindros99​ If this is the case passkey is a total disaster and not well thought out early on here. 

I have same issue with my iphone/passkey.  Never set it up before and get same error as OP here.

Community Admin

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2.6K Messages

Hi @lindros99 and @marcNJ​,  

It sounds like there may be an issue with the token from Apple that allows you to log into the SimpliSafe app. I've gone ahead and forwarded both of your cases to our specialist team - they'll be able to reset this to clear out this error. Someone will reach out soon, so keep an ear out for their call!

1 Message

This is happening to me also

This reply has been converted into a comment

5 Messages

@emily_s​ how’s that socialist - sorry, specialist - team doing?

it’s still broken. 

1 Message

3 months ago

This is happening to me also

This comment was created from this reply
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