343 Messages
No longer getting any notifications
Hi,
I no longer seem to be getting notifications, and I have changed nothing about my setup. I used to get notifications from my locks and now I don't. I can unlock them manually or through the app and it does not matter at bit. I have all push notifications enabled and my phone number is correct and with the correct producer selected. I'm not sure what's gone wrong. Anyone else having issues?
I no longer seem to be getting notifications, and I have changed nothing about my setup. I used to get notifications from my locks and now I don't. I can unlock them manually or through the app and it does not matter at bit. I have all push notifications enabled and my phone number is correct and with the correct producer selected. I'm not sure what's gone wrong. Anyone else having issues?
captain11
Captain
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6K Messages
4 years ago
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usmaak
343 Messages
4 years ago
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captain11
Captain
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6K Messages
4 years ago
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simplistuckon
245 Messages
4 years ago
Who's going to take one for the team and call in to go through their hours-long troubleshooting script to make it clear it's not an app problem? ("OK, have you opened the app? Turn the notifications off then back on. OK try it now. OK, reboot the phone. Ok try it now. OK, turn the notifications off then back on again. OK try it now. OK, delete the app. OK, reinstall the app. OK, turn the notifications off then back on again. OK try it now. OK, delete the app, reboot the phone, reinstall the app, turn the notifications off then back on again" ad naseum... )
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undeleted
1.2K Messages
4 years ago
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captain11
Captain
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6K Messages
4 years ago
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coltmaster1
2.8K Messages
4 years ago
(I don't have the app, but good luck!).
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simplistuckon
245 Messages
4 years ago
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undeleted
1.2K Messages
4 years ago
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sevensiamesecats
2.2K Messages
4 years ago
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sevensiamesecats
2.2K Messages
4 years ago
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simplistuckon
245 Messages
4 years ago
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simplistuckon
245 Messages
4 years ago
With everybody's cameras going down and notifications not working, one of two things was happening: They were upgrading or moving the servers, or they were having a major outage and have now recovered. Because of Simplisafe's near-total lack of communication with it's customers, we will never know.
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gaite1
1 Message
6 months ago
I have the same issue since the beginning of March 2024. My iPhone just stopped getting notifications when system is turned on or off and when the camera is activated by a motion. Also, not getting anymore emails when system is turned on or off and camera is activated.
I have chat with SS and did all the trouble shooting. Replaced batteries of the unit and keypad. Uninstalled and reinstalled the app. Updated the iOS and the unit. Again and again. Nothing happened. Chat again after 2 weeks and still nothing works.
Very frustrated. Time to switch?
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