335 Messages
No longer getting any notifications
Hi,
I no longer seem to be getting notifications, and I have changed nothing about my setup. I used to get notifications from my locks and now I don't. I can unlock them manually or through the app and it does not matter at bit. I have all push notifications enabled and my phone number is correct and with the correct producer selected. I'm not sure what's gone wrong. Anyone else having issues?
I no longer seem to be getting notifications, and I have changed nothing about my setup. I used to get notifications from my locks and now I don't. I can unlock them manually or through the app and it does not matter at bit. I have all push notifications enabled and my phone number is correct and with the correct producer selected. I'm not sure what's gone wrong. Anyone else having issues?
captain11
Captain
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5.5K Messages
4 years ago
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usmaak
335 Messages
4 years ago
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captain11
Captain
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5.5K Messages
4 years ago
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simplistuckon
244 Messages
4 years ago
Who's going to take one for the team and call in to go through their hours-long troubleshooting script to make it clear it's not an app problem? ("OK, have you opened the app? Turn the notifications off then back on. OK try it now. OK, reboot the phone. Ok try it now. OK, turn the notifications off then back on again. OK try it now. OK, delete the app. OK, reinstall the app. OK, turn the notifications off then back on again. OK try it now. OK, delete the app, reboot the phone, reinstall the app, turn the notifications off then back on again" ad naseum... )
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undeleted
1.2K Messages
4 years ago
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captain11
Captain
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5.5K Messages
4 years ago
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coltmaster1
Advocate
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2.8K Messages
4 years ago
(I don't have the app, but good luck!).
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simplistuckon
244 Messages
4 years ago
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undeleted
1.2K Messages
4 years ago
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sevensiamesecats
Advocate
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2.2K Messages
4 years ago
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sevensiamesecats
Advocate
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2.2K Messages
4 years ago
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simplistuckon
244 Messages
4 years ago
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simplistuckon
244 Messages
4 years ago
With everybody's cameras going down and notifications not working, one of two things was happening: They were upgrading or moving the servers, or they were having a major outage and have now recovered. Because of Simplisafe's near-total lack of communication with it's customers, we will never know.
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