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sdk2984's profile

Saturday, November 25th, 2023 3:10 PM

Multiple Users

How do I set up multiple user assess to my account?

983 Messages

7 months ago

They can just download the app with your user info and they can do what you can do. 

Community Admin

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3K Messages

7 months ago

Hi @sdk2984, 

As Lance mentioned, if you want to give someone else access to your account they will need to use your login credentials on their own device. 

When giving other people access to your account, we also recommend setting up Multi-Factor Authentication. By doing this, you can register multiple phone numbers to your account so when someone is trying to log in, a confirmation code will go to their phone instead of yours. You can learn more about enabling Multi-Factor Authentication in this Help Center article.

1 Message

So that does not make any sense for a business.  In that case any co-worker can change anything on the account including the Safeword, master PIN and any additional PINs.  Or they can create PINs for other people that don't work for our company.  Vivint has it where each individual user has their own login so when they disarm the system we know who disarmed or armed it.  They don't have access to any master PIN or safeword.  This does not seem secure at all.  If I knew this, I would have spent a little extra for Vivint and have that extra sense of security.

2 Messages

@emily_s​ It does not even make any sense for residential installs either. This seems like a simple and high priority feature. Telling people to just share credentials is not acceptable for a security system. 

1 Message

4 days ago

I agree with others - this is a fairly fundamental feature of any good security system.  Quite surprised that SimpliSafe does not yet have it - and it's only code, no hardware development...

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