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2 Messages
Saturday, November 25th, 2023 3:10 PM
Closed
Multiple Users
How do I set up multiple user assess to my account?
Post
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Updated
6 months ago
2K
6
This conversation has been merged. Please refer the main conversation: Multi-User Accounts
Responses

lance843
1.1K Messages
1 year ago
They can just download the app with your user info and they can do what you can do.
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emily_s
Community Admin
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3.4K Messages
1 year ago
Hi @sdk2984,
As Lance mentioned, if you want to give someone else access to your account they will need to use your login credentials on their own device.
When giving other people access to your account, we also recommend setting up Multi-Factor Authentication. By doing this, you can register multiple phone numbers to your account so when someone is trying to log in, a confirmation code will go to their phone instead of yours. You can learn more about enabling Multi-Factor Authentication in this Help Center article.
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geneb
2 Messages
8 months ago
I agree with others - this is a fairly fundamental feature of any good security system. Quite surprised that SimpliSafe does not yet have it - and it's only code, no hardware development...
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Ki6FHX
2 Messages
7 months ago
Multiple users should have at least 1 main owner role who can change and add devices, and codes, etc.
Guest Users/groups who can use there own codes for shutting down alarm
Monitors in addition can see users at the doorbell camera, answering the door, etc.
I'm hoping being part of the beta group, I see these types of features soon. My wife isn't happy not being able to get notifications as those come to my phone
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sarah202
2 Messages
6 months ago
Yeah, this is a feature that is sorely needed--it is wild a security company would only work if we all login with the same credentials! It doesn't make any sense and as mentioned above is unworkable for a business full stop. I'm pretty disappointed in SS's response to most of these issues however, you see this request going back years.
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ND65
2 Messages
6 months ago
Hoping to see this get added very soon. As a new user switching from the most basic security alarm managed by a cable company out there, it's sad they have this technology and Simplisafe does not.
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