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AlMc

3 Messages

Saturday, April 15th, 2023 10:17 PM

Mobile app won't stay logged in

iPhone 11, iOS 16.4.1, SimpliSafe app will no longer stayed logged in - forces me to log in each and every time I try to use it. Unacceptable since I cannot access my doorbell cam or back house cam when I get an alert without going through lengthy process of logging in. How do I fix this?

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Updated 

1 year ago

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cship117

1 Message

1 year ago

I too have an iPhone 11 and had the identical problem.   I called them after reinstalling app and allowing cookies.  I was unable to even log in.  "Nigel" filed a report (after we repeated the same steps).  He said the engineers will fix it and it should work by tomorrow night.  

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davey_d

Community Admin

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5.6K Messages

1 year ago

Hi @AlMc and @cship117 ,

Thanks for reporting. If you're still having the same trouble today, could you let me know what version of the SimpliSafe app you're currently on? 

And @AlMc , as cship117 says, do you happen to have cookies disabled on your default browser?

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AlMc

3 Messages

@davey_d​  I do not know how to find out the SS app version on my iPhone 11. Looked under settings - not there.  Looked around the app after logging in - cannot find it there.  

My "block all cookies" switch under Settings/Safari/ has always been turned off.

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1 year ago

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emily_s

Community Admin

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3.1K Messages

Hi @AlMc​, 

If you look up SimpliSafe in your App Store, it will tell you which version you are running.

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1 year ago

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AlMc

3 Messages

I a running version 2078.67.1

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1 year ago

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emily_s

Community Admin

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3.1K Messages

@AlMc​ thank you for confirming this! You are on the latest app version, which should be the solution. I would suggest that you enable Multi-Factor Authentication if you haven't already. When enabled, the app should keep you logged in.

(edited)

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1 year ago

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