iOS App Keeps Logging Us Off regularly

@davey_d​ iPhone 7plus, iOS 15.2, latest SS iPhone App.

iPhone 11, iOS15.2, SS app 2078.12.1, Safari - I run adblock (and I'm not turning off).

@davey_d​ WTH does the browser have to do with YOUR APP logging us out EVERY.FREAKING.TIME!!!!!!!!???????????????

@toastie​ the login page is a web page that lives inside the app, and is rendered using your default browser. Many apps function this way. But we were gathering the above info just in case any of it would be useful to our dev team as they investigate.

In case you missed our most recent follow-up, a new version of the SimpliSafe app was released recently that might resolve your login issue. We strongly suggest heading to your phone's App Store to install the latest version of the SimpliSafe app ASAP if you have not already.

@kpleasant572​ since the above are all iPhones, and relates to an issue from a couple of months ago, you might be having a different issue.

But are you seeing the same symptoms? Your SimpliSafe app isn't staying logged in? The app should be forcing a logout every 30 days (for security reasons), but not sooner than that.

Every single day my app logs me out as well. On a Samsung Note 20 Ultra. This is a pretty big issue - as notifications then do not come through. 

@Kierstengood​ do you have Multi-Factor authentication set up? You can check by logging into the app and navigating to Menu > Manage Account > Multi-Factor Authentication. With MFA set up, the app should keep you logged in for a month.

@eazyeazy In my experience, my wife's and, checking with my daughter with her system and my two brother-in-laws with their systems, and three friends with their systems....no.  

For specifics, my wife and I have Pixel 6a's, Android 12.  You may want to call SS support and ask if they have reports with this issue.

Yes. It’s never happened before but now it happens every time I open the app and I have to go through the verification. Then I shut down the app and reopen and it does it again. Frustrated with this now. 

@eazyeazy and @MsSatfield ,

What device are you using, and what operating system version? It would also be helpful to know the version of the SimpliSafe app, and/or if you've updated recently.

Hi,

Same problem here seem to log me out everyday, it is bloody annoying to be honest and render the app almost useless. I use the app daily rather than keypad and every day I have to log back in and sometimes multiple time a day.

I can not activate multi factor authentication as I do not live in Canada, US or UK. I am paying the premium subscription as this is the only way I can monitor my alarm remotely and activate / de-activate it  via the app.

Device: iphone 8, iOS 15.6.1  , simplisafe app Version 2078.41.0

Definitely sounds like a token expiring to me, now happy to set 2fa but can we have support of MFA devices or at least do it by email via a code ?

Cheers.

@davey_d​ 

same here. iOS15. Constantly logging out, very frustrating. Started a month ago or so. 

Hi @wcqueener  ,

Thanks for reporting. Yes, the app should be able to retain your login for 30 days. So something is definitely not working correctly for you.

I'd like to pass this on to our dev team, but we need a little bit more info. It would be helpful to know what device you're logging in with, as well as the version of your operating system, and the version of the SimpliSafe app itself.

Also, the login security info is stored on your device, so if you have cookies disabled on your default web browser (e.g. Chrome, Firefox, Safari), or if you have an adblocker app, that might affect login. So I would check that there's nothing like that getting in the way!

same issue!  terrible

@barbaramadsen​ Have you had a chance to enable Multi-Factor Authentication yet? This should keep you logged in for around a month at a time. 

You can enable this under Menu > Manage Account > Multi-Factor Authentication on the SimpliSafe app.