‎App logging us out | SimpliSafe Support Home
 
wcqueener 's profile

Sunday, August 14th, 2022 7:17 PM

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App logging us out

Our app is regularly logging us out and we have to login daily.  It never did this before and is very frustrating.  We have the password saved, so it is easy enough to log back in, but we shouldn’t have to do this everyday…never had to do it before!

This conversation has been merged. Please refer the main conversation:

iOS App Keeps Logging Us Off regularly

Community Admin

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5.2K Messages

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50 Points

2 years ago

Hi @wcqueener  ,

Thanks for reporting. Yes, the app should be able to retain your login for 30 days. So something is definitely not working correctly for you.

I'd like to pass this on to our dev team, but we need a little bit more info. It would be helpful to know what device you're logging in with, as well as the version of your operating system, and the version of the SimpliSafe app itself.

Also, the login security info is stored on your device, so if you have cookies disabled on your default web browser (e.g. Chrome, Firefox, Safari), or if you have an adblocker app, that might affect login. So I would check that there's nothing like that getting in the way!

7 Messages

1 year ago

Same problem. New customer here. Since installing the system the app has logged us out every day. This is ridiculous. Why? Incredibly frustrating. 

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