‎Help with software | SimpliSafe Support Home

Tuesday, April 28th, 2020 10:06 PM

Help with software

How do I set up my app after my wife has already set it up for herself. Do I have to use HER email & login? Can I use my own email & Login info and link both accounts?

182 Messages

4 years ago

You both have to use the same log in credentials.



5.9K Messages

4 years ago

@jrodri003, Ronsec is correct. My wife and I have been both on our account for the past 8+ years and works fine.

7 Messages

4 years ago

Yep, one login for the apps. So you'll want to keep that login only for Very Special People, as it is what can change all your PINs you set up for not-so-special people (guests, petsitters, etc).

However, once you use the main app login, you can set up your Master Pin, and then your individual pins for you, your wife, and anyone else.  The system will say who unlocked it at the keypad in the logs, or if it was unlocked with a key fob or the Simplisafe app itself.

Definitely protect your login into your Simplisafe app/web interface!  It really is a Master Login, as much as the Master PIN is.

1 Message

5 months ago

This is a major flaw in the app.  Rule #1 on security is to NOT share login credentials.  Disappointing that a security system violates basic security protocols! 

Community Admin


2.9K Messages

@tinolanza​ Our dev team is close to finalizing a multi-user login option for SimpliSafe accounts - we're expecting to launch this feature this upcoming spring. 

When this feature is ready to roll out, we'll provide an update over in this thread.

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