‎Can Alerts be Pushed to More Than One Smart Phone | SimpliSafe Help Center

Tuesday, June 23rd, 2020 1:22 PM

Can Alerts be Pushed to More Than One Smart Phone

Official Response

Community Admin


4.3K Messages

11 months ago

Hi all,

If you are logged into the SimpliSafe app on multiple devices, but with the same SimpliSafe account (email and password), then all devices should be getting Push Notifications by default. If you are not getting those Push notifications, you can head over to this Help Center page for troubleshooting.

8 Messages

@davey_d​ Would like to see a bump on this topic in regards to each home occupant being able to have their own SS account. Sharing passwords even amongst family is not ideal, not to mention the 2 factor auth headache that creates.

1 Message

Completely agree with ztm265. I just set up my system yesterday only to find that I can not enable a secondary account to have access to the system.  The work-arounds are complicated and less than ideal.

Am considering sending the whole thing back in favor of a system that is actually "simple".

89 Messages

3 years ago

We use Simplisafe's app in Android.  Two phones, two tablets.  All alert just fine.  Don't know if that helps.  

The forums are very elementary.  No search function, no alert when there is a response. Pretty lousy.

3 years ago

We had the exact same problem, Karen. Two up to date iPhones, with the exact same settings as you describe them... but one phone does not receive the push notifications...  uninstalling the app and reinstalling it on the offending iPhone solved the issue. Best, R./

2 Messages

3 years ago

When you are using two iPhones to use the Simplisafe mobile app and access you security system -- Are you using the same login account for both -- or do you have to create a second account?

Thank you in Advance!

1.3K Messages

All who want to use the remote app to control a given account must log in to that account using the same user ID and password.

8 Messages

@whoaru99​ That seems like a pretty large security oversight. Even if you are married everybody should have their own account.

1.3K Messages

Doesn't bother me at all, but I understand it causes great angst for some others.

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