If you are logged into the SimpliSafe app on multiple devices, but with the same SimpliSafe account (email and password), then all devices should be getting Push Notifications by default. If you are not getting those Push notifications, you can head over to this Help Center page for troubleshooting.
@davey_d Would like to see a bump on this topic in regards to each home occupant being able to have their own SS account. Sharing passwords even amongst family is not ideal, not to mention the 2 factor auth headache that creates.
Completely agree with ztm265. I just set up my system yesterday only to find that I can not enable a secondary account to have access to the system. The work-arounds are complicated and less than ideal.
Am considering sending the whole thing back in favor of a system that is actually "simple".
We had the exact same problem, Karen. Two up to date iPhones, with the exact same settings as you describe them... but one phone does not receive the push notifications... uninstalling the app and reinstalling it on the offending iPhone solved the issue. Best, R./
When you are using two iPhones to use the Simplisafe mobile app and access you security system -- Are you using the same login account for both -- or do you have to create a second account?
Official Response
davey_d
Community Admin
•
4.3K Messages
11 months ago
Hi all,
If you are logged into the SimpliSafe app on multiple devices, but with the same SimpliSafe account (email and password), then all devices should be getting Push Notifications by default. If you are not getting those Push notifications, you can head over to this Help Center page for troubleshooting.
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ricksimplisafe
89 Messages
3 years ago
The forums are very elementary. No search function, no alert when there is a response. Pretty lousy.
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simplisafeall
1 Message
3 years ago
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dennys_2
2 Messages
3 years ago
Thank you in Advance!
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