App issues connecting to Base Station.

I am away from home and of course I received a notification from my Simplisafe app that it is unable to connect to my Base Station. The app then prompts me to enter my PIN, so I do, and it says "Something went wrong."

I checked my Wifi status and it's showing a strong connection to the Base station. Customer service has had me on hold for 40+ min on the phone. I also received no text from customer service. This is not an ideal situation to be in and I cannot troubleshoot the Base Station since I am away. Is this an issue with the app?