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Friday, August 25th, 2023 7:35 PM

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Android app not recognizing correct Entry Sensor open/closed state

We have received reports of the Android version of the SimpliSafe app not correctly showing when Entry Sensors are closed - even after refreshing to obtain the most recent data from the Base Station, and after confirming that the Keypad is showing that the sensor is recognized as being closed.

We’re glad to report that our dev team has been able to identify the cause of the issue, and a fix is now rolling out through the Google Play Store. Please update your SimpliSafe up to the latest version to apply the fix!

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Updated 

11 months ago

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pc2k17

5 Messages

11 months ago

I updated the simplisafe android app this morning. Now the app will not update the last sensors status that was opened/closed. For example, I open the kitchen door the app says it open, I close the kitchen door, app says it still open. I refresh app it still says it open. I open the garage door, app says it open, I close the garage door, app says it's still open, but now reports kitchen as closed.

I last sensor that was open/closed does not update its status in the app.

I rebooted my phone, rebooted the simplisafe base, rebooted the smart lock, uninstalled and reinstalled the app...... issue remains.

I also have a secret alert set on one sensor and if that is the last one open/closed the app then keeps sending me alerts that it's open when it is not open. Even though the app reports the sensor is open it appears to be armed (at least I hope it is).

Please fix your app, this is a MAJOR bug.

Note: This comment was created from a merged conversation originally titled Android app not correctly reporting sensor open status/closed

12

emily_s

Community Admin

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3.1K Messages

@pc2k17 Are you only noticing this on the mobile app? Or is there also a <!> notification on your Keypad alerting you that an Entry Sensor is still registered as open?

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11 months ago

0

DAP

2 Messages

I have seen this problem.  At times, I open app and it shows door entry as open, yet I know it's closed. If I select refresh, no change.  Close the app and reopen,  all is well until it happens again. This started happening after last app update.

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11 months ago

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shiherlis

731 Messages

I am having the same issue. I awoke this morning, checked the app, and it said four entry sensors were open. I closed all of them before bed last night. The problem has occurred daily since the latest app (Android) update. It is becoming frustrating as it will not refresh to the proper (accurate) status no matter how often I pull down on it or go into "Learn more" and restore. It only accurately updates once I open a previously closed entry sensor. And no, it is not showing the same on the Keypad, and I do not know if it shows on the website as I have not gone into my account yet when it does it (which has been every day).

Update:

 

It does not accurately report opened sensors after exiting the app and returning to it (on the opening/very first prompt page). I also refreshed, and it showed one sensor open (I have two currently). I exited the app, went back in, refreshed, and it finally accurately reflected two entry sensors as open. However, when I leave the application, then return, the "pull down to check system status" returns. Upon checking, the website accurately shows the open sensors without refreshing.

 

This version is bug-riddled.

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11 months ago

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shiherlis

731 Messages

Update II:

 

Okay, updating to the most recent version (5.12.0 from 5.11.0) seems to have fixed the problem. I am uncertain why the update did not show up sooner. I consistently update my apps (almost daily), and it showed 5.12.0 was available four days ago – it was certainly not there for me.

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11 months ago

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emily_s

Community Admin

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3.1K Messages

@shiherlis​ Thank you for this update! I'm glad that this recent app update resolved this issue for you, but please let me know if anything changes. A new app update just went live for all users today, it wouldn't have been available in the Google Play Store earlier.

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11 months ago

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