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Android app not recognizing correct Entry Sensor open/closed state
We have received reports of the Android version of the SimpliSafe app not correctly showing when Entry Sensors are closed - even after refreshing to obtain the most recent data from the Base Station, and after confirming that the Keypad is showing that the sensor is recognized as being closed.
We’re glad to report that our dev team has been able to identify the cause of the issue, and a fix is now rolling out through the Google Play Store. Please update your SimpliSafe up to the latest version to apply the fix!
pc2k17
5 Messages
1 year ago
I updated the simplisafe android app this morning. Now the app will not update the last sensors status that was opened/closed. For example, I open the kitchen door the app says it open, I close the kitchen door, app says it still open. I refresh app it still says it open. I open the garage door, app says it open, I close the garage door, app says it's still open, but now reports kitchen as closed.
I last sensor that was open/closed does not update its status in the app.
I rebooted my phone, rebooted the simplisafe base, rebooted the smart lock, uninstalled and reinstalled the app...... issue remains.
I also have a secret alert set on one sensor and if that is the last one open/closed the app then keeps sending me alerts that it's open when it is not open. Even though the app reports the sensor is open it appears to be armed (at least I hope it is).
Please fix your app, this is a MAJOR bug.
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