2 Messages
System disarms itself spontaneously
Has anyone that has also had this occurrence received an answer from Simply Safe as to why this would happen?
2 Messages
Has anyone that has also had this occurrence received an answer from Simply Safe as to why this would happen?
captain11
Captain
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6K Messages
10 months ago
@amandaparson27 The link below describes the exact opposite process, where the system(s) in question were arming by themselves. Issue was an update that was "stuck". I would first try a "hard" reboot of your base. Unplug the base, unscrew the bottom, twist and take out a battery for about two minutes. Reverse the process and see if you still have the issue. Next check for updates (keypad). If still an issue (or if you want right away) call support to troubleshoot. In last effort action, SS may need to ship you a replacement base.
Please post your outcome here if you get a chance.
https://support.simplisafe.com/conversations/gen-3-simplisafe/system-keeps-rearming-itself/6254fda69a52815f7187b336
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davey_d
Community Admin
•
5.7K Messages
10 months ago
Hi @amandaparson27 ,
Do you know if your Base Station was already disarmed at the time? There are some instances where the Base Station re-sends its current state to the service, to check in. For example, if you were in the Keypad Menu, making changes to settings, and if you leave it alone, it will eventually return to the status screen and announce its current state.
But if your system was armed, and then spontaneously disarmed, that's way more serious. I would strongly suggest working with our Support team for a deeper investigation.
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theprof
1 Message
2 months ago
Same issue. Disarmed yesterday and not re-armed. Then, a few moments ago, notification via my app that it was disarmed and the camera took a video. This has been going on for several weeks. I’ll try unplugging and removing the battery, but it sure is strange behavior for a system that has worked flawlessly for years.
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