System disarms itself spontaneously

I had the same thing happen today. I armed via the keypad and went about my day. When I got home this evening it wasn’t armed. My timeline said it disarmed via the app 4 minutes after I left this morning. I don’t handle my phone while driving so there is no way I did that. I am slightly concerned. Did you get an answer?

@amdean1031​ If your system disarmed without you taking that action yourself, I would strongly recommend connecting with our Support team on this so we can get it resolved ASAP.

@emily_s​ thanks I will, because it happened again today 12 minutes after I set it to away and left. I was driving when it disarmed itself so, again, there was no way I could have done it because I didn’t handle my phone. I left at 7:48, it disarmed at 8:00, I arrived at my destination at 8:05. 🤷🏼‍♀️ 

@captain11​  I had this happen this morning. What was more concerning, the notification to my iPad said disarmed by “remote”; however, the log says disarmed by the “App”. 

Timeline shows, disarmed at 6:20am and then disarmed 6:59. 

No I had not made any changes or done anything with the keypad. I don't think it was even armed as far as I knew. I had disarmed the system when I arrived home from work. And generally, I don't arm it when I am home, mostly because I have 3 small dogs constantly wanting in or out and it just becomes annoying having to run over to disarm every single time. Fast forward 3-4 hours later I am sitting in the same room as both the keypad and the base station when all of a sudden out of nowhere it says "Simplisafe Disarmed". I live alone so this pretty creeps me out alot. Like is someone hacking my system? and if so, why? Do I even want to know? Do I have a stalker? These are my panic induced thoughts when this happens. Which it has at least twice, maybe 3 times, total in the 2-3 years since I've had it. I was just hoping to learn if this is common with this system or if I should be concerned for my safety.....

@amandaparson27​ Since your Base Station was already disarmed, it sounds like your system did re-sent its current armed state to the service. This is not uncommon—the Base Station should check in with our service—but our engineers are investigating why the Base Station sometimes re-announces its current armed state. I have added your case to their ongoing ticket to look into.

Please know that your system has not been hacked. 

Mine did the very sane thing just this morning at 3am on 6/1/24. Was disarmed and then disarmed via app. 

Mine started doing this last night, announcing it’s disarmed while in disarmed mode. 

@iheller101​ It sounds like your Base Station may have re-announced its armed state at the time. Our engineering team is looking into why the Base Station is doing that - I have added your case details to their ticket to look into.

@theprof​ If you received another notification that your system had been disarmed after you already disarmed it, it sounds like your Base Station was re-announcing its armed state. There are some instances when the Base Station checks in with our service by re-sending its armed state, which may have caused this announcement. 

Our engineering team is looking into what could be causing this.

This has been going on for me for over 6 months. Its unacceptable that this has not been solved yet. Clearly if it is not a software issue it's a defective hardware issue. 

I have been told many times updates are due but yet still no solution. Any actual update on when this will occur? @emily_s 

@AirbusDriver​ Is your system arming or disarming itself into a new state, or are you receiving notifications that your system was put into a state that it was already in?

If the system was already in that state, there are some instances where the Base Station checks in with our service and re-sends its current state. Our teams are still investigating this issue, and when a solution is found we will provide an official update over in this thread.

But if your system is completely changing its armed mode from one state to another, that is completely different and something. In that case, please reach out to our Support team for further assistance.