‎System disarms itself spontaneously | SimpliSafe Support Home
 
amandaparson27's profile

Saturday, November 4th, 2023 10:15 AM

System disarms itself spontaneously

Has anyone that has also had this occurrence received an answer from Simply Safe as to why this would happen?

Captain

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5.9K Messages

8 months ago

@amandaparson27 The link below describes the exact opposite process, where the system(s) in question were arming by themselves. Issue was an update that was "stuck". I would first try a "hard" reboot of your base. Unplug the base, unscrew the bottom, twist and take out a battery for about two minutes. Reverse the process and see if you still have the issue. Next check for updates (keypad). If still an issue (or if you want right away) call support to troubleshoot. In last effort action, SS may need to ship you a replacement base.

Please post your outcome here if you get a chance.

https://support.simplisafe.com/conversations/gen-3-simplisafe/system-keeps-rearming-itself/6254fda69a52815f7187b336

6 Messages

I had the same thing happen today. I armed via the keypad and went about my day. When I got home this evening it wasn’t armed. My timeline said it disarmed via the app 4 minutes after I left this morning. I don’t handle my phone while driving so there is no way I did that. I am slightly concerned. Did you get an answer?

Community Admin

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2.9K Messages

@amdean1031​ If your system disarmed without you taking that action yourself, I would strongly recommend connecting with our Support team on this so we can get it resolved ASAP.

6 Messages

@emily_s​ thanks I will, because it happened again today 12 minutes after I set it to away and left. I was driving when it disarmed itself so, again, there was no way I could have done it because I didn’t handle my phone. I left at 7:48, it disarmed at 8:00, I arrived at my destination at 8:05. 🤷🏼‍♀️ 

2 Messages

@captain11​  I had this happen this morning. What was more concerning, the notification to my iPad said disarmed by “remote”; however, the log says disarmed by the “App”. 

Timeline shows, disarmed at 6:20am and then disarmed 6:59. 



(edited)

Community Admin

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5.5K Messages

7 months ago

Hi @amandaparson27 ,

Do you know if your Base Station was already disarmed at the time? There are some instances where the Base Station re-sends its current state to the service, to check in. For example, if you were in the Keypad Menu, making changes to settings, and if you leave it alone, it will eventually return to the status screen and announce its current state.

But if your system was armed, and then spontaneously disarmed, that's way more serious. I would strongly suggest working with our Support team for a deeper investigation.

2 Messages

No I had not made any changes or done anything with the keypad. I don't think it was even armed as far as I knew. I had disarmed the system when I arrived home from work. And generally, I don't arm it when I am home, mostly because I have 3 small dogs constantly wanting in or out and it just becomes annoying having to run over to disarm every single time. Fast forward 3-4 hours later I am sitting in the same room as both the keypad and the base station when all of a sudden out of nowhere it says "Simplisafe Disarmed". I live alone so this pretty creeps me out alot. Like is someone hacking my system? and if so, why? Do I even want to know? Do I have a stalker? These are my panic induced thoughts when this happens. Which it has at least twice, maybe 3 times, total in the 2-3 years since I've had it. I was just hoping to learn if this is common with this system or if I should be concerned for my safety.....

Community Admin

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2.9K Messages

@amandaparson27​ Since your Base Station was already disarmed, it sounds like your system did re-sent its current armed state to the service. This is not uncommon—the Base Station should check in with our service—but our engineers are investigating why the Base Station sometimes re-announces its current armed state. I have added your case to their ongoing ticket to look into.

Please know that your system has not been hacked. 

1 Message

Mine did the very sane thing just this morning at 3am on 6/1/24. Was disarmed and then disarmed via app. 

1 Message

Mine started doing this last night, announcing it’s disarmed while in disarmed mode. 

Community Admin

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2.9K Messages

@iheller101​ It sounds like your Base Station may have re-announced its armed state at the time. Our engineering team is looking into why the Base Station is doing that - I have added your case details to their ticket to look into.

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