50 Messages
Siren not connected message at 4AM from base station and yellow light on
The base station went off at 4 AM announcing that it couldn't connect to Garage Siren. It also made a noise like a bell ringing every few seconds while doing the announcement. I was in Home mode at the time. I took it out of home mode and it still made the announcements and bell ringing noise. Finely used app and set entry sound to off on garage siren and that made the announcement and ringing noise stop. To me that shouldn't have made it stop, but it DID FORCE base station to talk to garage siren. So by forcing some communication between the base and siren, it made it stop ringing and announcing it couldn't communicate. It clearly it could communicate, but I shouldn't have to force it.
Today I did all the self test with Simplisafe staff and all checked out great with garage siren. Also, tested batteries and they are fine. Then I have left out a battery from siren and put in home mode then open door and I don't get a message that they can't connect from base station. It doesn't seem to care that it has no battery. You would think it would get error as I have it Med volume on entry. Then I put battery back in and it beeps like it suppose to when I have in away mode or home mode and open a door.
Simplisafe staff didn't seem to know why, just said watch it. They walked me through more testing and all looked good to them at SS. Right not I have left a battery out and alarm is not set, someone from SS said it might just check once an hour or so for connection, but maybe it has to have alarm set, he didn't say. It's been 2 hours and no message from base station. Shows up in app.
Anyway something similar happen several months ago, then it just didn't make any noise when entering when set at away until I did a self test. After self test it atarted working normally. Then all was fine until 4am this morning.
App doesn't show statuses on keypads, smoke/co and siren like it does on entry sensors which say open or closed. If I had programmed this, I would have put a status for all devices on app like connected or not? But I guess since app sees them, you assume it connected. However at 4AM it seen siren, but said it wasn't connected.
About ready to just remove that garage siren, anybody else have an issue like this? I am on there new system, just got it in July 2024.
dlpsr
1.5K Messages
4 days ago
No, but mines inside the house.
My guess is that having it in the garage, the base station has to send an RF signal to the siren, sensors etc. It may be tetter tottering on the hairy edge of communication.
Either move the siren closer towards the base in the garage or move the base closer towards the siren.
Be aware that moving the base may affect sensor communications.
If that don't help and you have warranty call and swap it out.
It may just be too many walls. Make sure nothing metal, like cars etc. are between aux siren and base.
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simplisafe_admin
Community Admin
•
1.2K Messages
3 days ago
@diverjer As the support agent you spoke to mentioned, the chiming sound you heard from the Base Station was indeed its Trouble Signal (accompanied by its Trouble Light). The Trouble Signal will go off whenever the Base Station detects a potential issue with your system - like if a device is Not Responding.
We share the same hypothesis as Dlpsr. It could be that the siren in your garage is a little bit too far away, causing inconsistenties with its connection to the Base Station. Moving either the siren or the Base Station to a different area so they are closer together can help improve their connection.
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