‎Entry Sensor Malfunction? | SimpliSafe Help Center
Bodoma's profile

Wednesday, June 8th, 2022 5:58 PM

Entry Sensor Malfunction?

​I have an entry sensor on my backdoor. When the system is set to home or away mode, opening the backdoor does not trigger the alarm countdown - it doesn't even recognize the senor as being tripped. It's only when I close the door that the alarm countdown starts. Basically, if someone tried breaking into our house via the backdoor, the alarm wouldn't go off so long as they didn't close the door. This has been happening sporadically over the past month or so. Anyone else experiencing this issue?​

Accepted Solution



5.1K Messages

10 months ago

@Bodoma    could be a signal strength issue, or a bad sensor. First step, swap the entry sensor with another one that you know is working properly. Test to see if the issue continues. If it stops, call SS and get the faulty sensor replaced at nc. If it till happens, try moving the base. If still an issue, call SS to troubleshoot further.

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