‎Motion Sensor Not Responding | SimpliSafe Support Home
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stephenvicki

5 Messages

Wednesday, January 23rd, 2019 3:29 PM

Motion Sensor Not Responding

What do I do when I receive an alert that the Motion Sensor is not responding?

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4 months ago

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captain11

Captain

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5.9K Messages

5 years ago

@stephenvicki, when you say alert do you mean a text, email or push notice? Or its not responding to the base? Is it in the timeline? A bit more information please.

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captain11

Captain

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5.9K Messages

5 years ago

Dup.

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stephenvicki

5 Messages

5 years ago

Got a text that said it was not responding. The app says it is offline. Just purchased the system last month. Have pressed the button on top of the motion detector & still shows offline.

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captain11

Captain

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5.9K Messages

5 years ago

@stephenvicki, thanks for the additional information. SS3, pulse feature telling you the system is not picking up the motion sensor. Got it.

Easiest way to recover it quickly is to remove the motion sensor from the system and add it back in. Then after you confirm it is connected again, time to troubleshoot.  Electrical interference, whether from another radio source, distance or metal.

I am surprised as SS3 range is been excellent in my experience and I have sensors now much further than my SS2.

If you don't come across something, you may just want to wait to see if happens again, and if so, call SS to troubleshoot or replace it.

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stephenvicki

5 Messages

5 years ago

removing & re adding worked, thank you!!

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coltmaster1

2.8K Messages

5 years ago

In the future, since the "sensor not responding" message is so darned vague, you can do the following:

1.  change the battery.
2.  move the sensor closer to the base station if possible.
3.  make sure it isn't too close to interference such as wiring, appliances, your router, etc.
4.  as Captain suggested, if above fail to resolve, remove the sensor from the system, then re-add it, then user-initiated test to ensure it's working properly.  
5.  last ditch effort, call SS and request new sensor (if within 3-yr warranty period).

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bell83luke

1 Message

Same problem 3 times, once a week. All of my 3 sensors are effected. I have already called SS, preformed troubleshoot and the problem constantly comes back 

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4 months ago

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yolotelphy

1 Message

2 years ago

Set n unset alarm the motion sensor is not operational can u send a new one

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bell83luke

1 Message

4 months ago

Same problem 3 times, once a week. All of my 3 sensors are effected. I have already called SS, preformed troubleshoot and the problem constantly comes back 

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emily_s

Community Admin

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3K Messages

Hi @bell83luke​, 

If you're getting a "Not Responding" error for multiple sensors, this may indicate an issue with the placement of the Base Station. 

We recommend placing the Base Station in a centrally-located area of your home, and that it's at least 3 feet off the ground on a non-dense surface like wood or glass. If the Base Station is on a denser material like granite, concrete, or metal it can weaken its signal to other SimpliSafe devices. 

You'll also want to make sure that the Base Station is at least 3-5 feet away from other devices that output a wireless signal, such as a router, large TV, or Wi-Fi enabled devices. These devices can cause interference that disrupts the RF frequency between the Base Station and sensors. 

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4 months ago

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